Customer-Specific Requirements Auditing

Service summary

An assessment of how customer requirements are translated into operational practices. The audit examines the controls supporting specifications, supplier manuals, reporting obligations and changes within the selected customer relationship.

Findings give account, operational and quality teams evidence of implementation consistency. The service does not approve contract variations or guarantee customer acceptance of products, services or corrective actions.

Key objectives

• Assess customer requirement deployment
• Examine operational acceptance criteria
• Evaluate change and communication controls
• Identify fulfilment evidence gaps

Methodology

Selected customer requirements are traced from contract or specification through operational controls and completed delivery evidence.

• Agree customers, products, obligations and current requirement versions.
• Review contracts, customer manuals and relevant change notifications.
• Select significant requirements and representative deliveries.
• Interview responsible teams and observe applicable activities.
• Trace specifications, checks, reporting and customer approval records.
• Evaluate exceptions, changes and unresolved customer concerns.
• Report requirement-linked findings for account and operational oversight.

Key outcomes

References: [G04]

• Customer requirement audit report
• Deployment and acceptance findings
• Change-control evidence
• Contract fulfilment oversight information