Data Centre Operational Compliance Auditing

Service summary

An assessment of data centre operating practices against agreed service, security and continuity requirements. The audit examines how maintenance, access, incidents and supplier interfaces are controlled in daily operations.

Findings provide customers and management with evidence of operational discipline. The service does not award a facility tier rating, certify engineering design or guarantee uninterrupted availability.

Key objectives

• Assess operational control implementation
• Examine maintenance and access practices
• Evaluate incident and change management
• Identify service oversight weaknesses

Methodology

Selected operational events and infrastructure-support records are reviewed through secure interviews, observation and evidence sampling appropriate to site sensitivity.

• Agree facility boundaries, service criteria and secure access arrangements.
• Review operating procedures, service commitments and incident history.
• Select maintenance, access and change events for examination.
• Observe relevant operating practices without intrusive testing.
• Trace authorisations, monitoring and supplier response evidence.
• Evaluate incidents, continuity exercises and corrective action follow-through.
• Report control findings without engineering or tier-certification claims.

Key outcomes

References: [G04]

• Data centre operational report
• Access and maintenance findings
• Incident and change evidence
• Service oversight information