Facility Management Performance Auditing

Service summary

A review of facility management delivery against agreed service levels and operational objectives. The audit examines whether planned activities, response performance and provider oversight are supported by reliable evidence.

The service helps customers evaluate contract delivery and service accountability. It does not certify the structural condition of buildings or replace mandatory inspections of equipment and installations.

Key objectives

• Assess service level fulfilment
• Examine planned and reactive work delivery
• Evaluate provider performance evidence
• Identify service accountability gaps

Methodology

Selected service requests and planned tasks are traced through delivery records and site evidence, comparing reported performance with agreed definitions.

• Define facilities, service levels, review period and audit criteria.
• Review contracts, schedules and performance reports.
• Select planned tasks, incidents and service requests.
• Observe relevant facility services and interview users or owners.
• Trace response times, completion evidence and contractor records.
• Evaluate exclusions, recurring failures and corrective actions.
• Report service performance findings and data limitations.

Key outcomes

References: [G04]

• Facility service performance report
• Service-level evidence findings
• Delivery and provider-control assessment
• Contract oversight information