Facility Management System Certification Audits

Key requirements — selected themes

• Demand organisation needs and stakeholder expectations
• Facility management policy, leadership and objectives
• Resource planning and competence
• Service delivery and outsourced activity controls
• Performance monitoring and service evaluation
• Review, corrective action and improvement

High-level summary

An independent review of how facility management services support the organisation they serve. Audits examine the alignment between service needs, operational delivery, provider interfaces and performance evaluation.

Certification recognises conformity of the facility management system. It helps customers assess the management approach without implying statutory approval of buildings, technical certification of equipment or guaranteed service performance.

Third-party certification pathway

References: [S17] · [G01] · [G02] · [G03]

• Application & scope. Define facilities, service responsibilities, demand organisation interfaces and delivery boundaries.
• Review & audit planning. Confirm eligibility, impartiality, competence and applicable rules; agree scope, audit time and programme.
• Stage 1 — readiness. Review service requirements, delivery arrangements, objectives and internal evaluation evidence.
• Stage 2 — implementation. Sample facility management operations, provider oversight, service records and performance review.
• Nonconformity resolution. Review corrections and corrective actions; verify closure or accept action plans as the applicable rules require.
• Independent certification decision. A competent function independent of the audit evaluates the evidence; certification is issued only when requirements are met.
• Surveillance. Review facility and service changes, customer feedback, outsourced activities and performance trends.
• Recertification. Reassess the system before certificate expiry and complete the required review and decision for a new cycle.