Customer and Commercial Skills

Customer and Commercial Skills
Training Programme

Customer and Commercial Skills

Professional learning programmes covering customer and commercial skills for individuals and corporate teams.

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Services and Programmes

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Customer Service Excellence Training Programme Customer Service Excellence Consistent customer service depends on understanding the request, communicating clearly and taking ownership within agreed authority. This programme… View details Business Communication and Presentation Skills Training Programme Business Communication and Presentation Skills Business communication should help the audience understand the issue and take an appropriate next step. This programme develops practical techniques… View details Consultative Sales Skills Training Programme Consultative Sales Skills Consultative selling begins with understanding customer circumstances and building a credible case for value. This programme develops practical skills… View details Key Account Management Training Programme Key Account Management Key accounts require coordinated relationships, a clear understanding of customer priorities and disciplined delivery of value. This programme… View details Commercial Negotiation Skills Training Programme Commercial Negotiation Skills Commercial negotiations require preparation that connects customer value, business limits and long term relationships. This programme develops… View details Complaint Handling and Service Recovery Training Programme Complaint Handling and Service Recovery A well handled complaint can restore confidence and reveal preventable service failures. This programme develops practical skills in listening… View details Customer Experience and Journey Mapping Training Programme Customer Experience and Journey Mapping Customer experience improves when organisations understand the complete journey across teams, channels and handovers. This programme develops… View details Digital Marketing Fundamentals Training Programme Digital Marketing Fundamentals Digital marketing is effective when channel choices, content and measurement support a clear business objective. This programme introduces practical… View details Bid and Proposal Writing Training Programme Bid and Proposal Writing A persuasive proposal answers the customer requirements clearly and supports every important claim with credible evidence. This programme develops… View details Contact Centre Service and Performance Training Programme Contact Centre Service and Performance Contact centres need consistent service behaviours and performance measures that reflect customer outcomes. This programme develops practical skills… View details