Business Communication and Presentation Skills

Programme Summary

Business communication should help the audience understand the issue and take an appropriate next step. This programme develops practical techniques for clear emails, concise reports, structured briefings and purposeful presentations. Participants adapt messages for different stakeholders, improve visual information and practise delivery, questioning and feedback using realistic workplace material with a clear emphasis on accuracy and audience needs.

Training Objectives

1 Strengthen clear purposeful communication across business situations; 2 Improve structure and readability of written workplace messages; 3 Develop audience focused presentation planning and delivery; 4 Build confident listening questioning and response skills; 5 Promote accurate concise and professional communication habits.

Learning Outcomes

1 Rewrite a business message for a defined audience; 2 Structure a short report around evidence and recommendations; 3 Prepare a presentation with a clear requested action; 4 Deliver a timed briefing and answer audience questions; 5 Improve communication materials using a structured review checklist.

Target Audience

Department Supervisors; Project Coordinators; Technical Specialists; Administrative Officers; Sales Professionals; New Managers.

Target Industries

Professional Services; Manufacturing; Healthcare Administration; Technology Services; Retail; Public Services.

Course Contents

• Module 1 Purpose Audience and Channel: Communication objectives and intended audience action; Audience knowledge expectations and information needs; Choosing appropriate written spoken or digital channels.
• Module 2 Clear Written Communication: Plain language and logical message structure; Concise sentences and informative subject lines; Tone accuracy and proofreading controls.
• Module 3 Reports and Recommendations: Separating evidence interpretation and proposed action; Executive summaries and supporting business detail; Documenting assumptions sources and decision requirements.
• Module 4 Listening and Workplace Dialogue: Active listening and purposeful clarification questions; Checking understanding and summarising agreed actions; Respectful disagreement and constructive communication feedback.
• Module 5 Presentation Structure: Central message and audience relevant storyline; Strong openings evidence and clear conclusions; Timing transitions and concise speaking notes.
• Module 6 Visual Communication: Readable slides and purposeful visual hierarchy; Charts labels and accurate data presentation; Accessible design and avoiding unnecessary visual clutter.
• Module 7 Delivery and Audience Questions: Voice pace posture and confident preparation; Audience engagement and handling unexpected questions; Acknowledging uncertainty without inventing unsupported answers.
• Module 8 Applied Communication Practice: Revising a workplace email and briefing; Delivering an observed short business presentation; Using feedback to improve specific communication behaviours.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Closed book; calculator permitted where relevant. Internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Rewrite a supplied business email and deliver a five minute presentation recommending action on a simple business case. Answer two audience questions and identify one improvement using the observation feedback.
• Assessment criteria: Clarity purpose and accuracy of written communication; Logical presentation structure and visual support; Delivery effectiveness and handling of audience questions.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed business communication and presentation skills; it does not confer a professional communications qualification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Participants need working proficiency in the delivery language and basic document or slide editing skills. No previous public speaking training is required.Participants need working proficiency in the delivery language and basic document or slide editing skills. No previous public speaking training is required.Participants need working proficiency in the delivery language and basic document or slide editing skills. No previous public speaking training is required.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20 minute communication diagnostic and review an anonymised sample email and presentation supplied by the trainer.Complete a 20 minute communication diagnostic and review an anonymised sample email and presentation supplied by the trainer.Complete a 20 minute communication diagnostic and review an anonymised sample email and presentation supplied by the trainer.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.