Business Analysis and Requirements Management

Programme Summary

Convert business needs into clear, testable requirements that support reliable solution delivery. Participants plan stakeholder engagement, analyse processes, prioritise requirements and manage changes through traceable decisions. A practical service improvement case develops an agreed requirements package and acceptance approach, helping business and technology teams reduce ambiguity, resolve competing expectations and evaluate whether a proposed solution meets its intended purpose.

Training Objectives

1 Connect business needs with clear solution requirements; 2 Strengthen stakeholder elicitation and collaborative analysis; 3 Improve requirement quality prioritisation and traceability; 4 Develop controlled change and acceptance arrangements; 5 Support evidence based solution evaluation and delivery decisions.

Learning Outcomes

1 Define a business need and analysis scope; 2 Elicit and document stakeholder requirements clearly; 3 Model a process and identify improvement needs; 4 Build traceable testable requirements and acceptance criteria; 5 Assess a change request and solution evidence.

Target Audience

Business Analysts; Product Owners; Systems Analysts; Project Coordinators; Process Improvement Analysts; Business Application Owners.

Target Industries

Technology Services; Financial Services; Retail and Distribution; Telecommunications; Professional Services; Public Services.

Course Contents

• Module 1 Business Analysis Purpose and Scope: Business needs value and solution boundaries; Stakeholder expectations and analysis responsibilities; Current state and intended future outcomes.
• Module 2 Analysis Planning and Stakeholder Engagement: Select elicitation methods and participation arrangements; Map influence knowledge and decision authority; Plan communication review and agreement points.
• Module 3 Elicitation Methods and Evidence: Interviews workshops observation and document review; Prepare focused questions and record findings; Confirm understanding and resolve conflicting information.
• Module 4 Process and Context Modelling: Map activities decisions roles and interfaces; Identify delays control gaps and rework; Validate process models with relevant stakeholders.
• Module 5 Requirements Types and Structure: Business stakeholder solution and transition needs; Functional and nonfunctional requirement distinctions; Clear identifiers attributes and documented assumptions.
• Module 6 Writing Clear Testable Requirements: Specific language measurable conditions and constraints; Avoid ambiguity contradiction and premature solutions; Write useful user stories and acceptance criteria.
• Module 7 Prioritisation and Tradeoff Decisions: Value urgency risk and dependency considerations; Facilitate stakeholder agreement on priorities; Document rationale and deferred requirement consequences.
• Module 8 Traceability and Requirements Lifecycle: Link needs requirements design and test evidence; Maintain versions ownership and approval status; Assess impact across related requirements.
• Module 9 Change Requests and Decision Control: Evaluate proposed changes and affected stakeholders; Estimate impact on value scope and delivery; Record approval rejection and communication decisions.
• Module 10 Solution Options and Design Interfaces: Compare feasible options against defined needs; Explain constraints risks and unresolved assumptions; Collaborate with technical teams without losing intent.
• Module 11 Validation Acceptance and Solution Evaluation: Check requirement quality and business relevance; Define acceptance evidence and evaluation measures; Assess delivered value and remaining limitations.
• Module 12 Business Analysis Case Workshop: Prepare a focused requirements and traceability pack; Review a change request and acceptance scenario; Defend priorities and evidence for agreement.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference sheets permitted; external AI, messaging and unapproved internet assistance prohibited.
• Individual applied assessment (45 minutes): Produce a scoped requirements pack with stakeholder needs, a process model, prioritised testable requirements and traceability; assess one change request and define suitable acceptance evidence.
• Assessment criteria: Clear relevant and testable requirements; Consistent prioritisation traceability and change reasoning; Appropriate stakeholder agreement and acceptance evidence.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed business analysis and requirements skills; it does not confer an external business analysis credential or approval authority.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience with business processes, projects or operational improvement is recommended. No programming knowledge or prior business analysis qualification is required.Experience with business processes, projects or operational improvement is recommended. No programming knowledge or prior business analysis qualification is required.Experience with business processes, projects or operational improvement is recommended. No programming knowledge or prior business analysis qualification is required.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional service problem and complete a 30 minute diagnostic on stakeholder needs and requirement quality.Review a fictional service problem and complete a 30 minute diagnostic on stakeholder needs and requirement quality.Review a fictional service problem and complete a 30 minute diagnostic on stakeholder needs and requirement quality.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.