Workflow Automation with Power Automate

Programme Summary

Create controlled business workflows that reduce repetitive manual work while preserving accountability and reliable records. Participants build flows using triggers, conditions, approvals and structured data, then test errors and exceptional cases in a training environment. Practical exercises develop secure connection handling, maintainable design and clear ownership, culminating in a working automation with documented acceptance checks and support arrangements.

Training Objectives

1 Identify suitable processes for controlled workflow automation; 2 Develop practical flow design and data handling skills; 3 Strengthen approvals error handling and testing approaches; 4 Improve connection governance and operational support planning; 5 Support measurable automation benefits and reliable handover.

Learning Outcomes

1 Map a process and define automation boundaries; 2 Build a flow with conditions and approvals; 3 Handle common errors and exceptional outcomes; 4 Test data permissions and acceptance scenarios; 5 Document ownership operation and improvement measures.

Target Audience

Business Process Analysts; Operations Coordinators; Administrative Managers; Power Platform Makers; Digital Improvement Officers; IT Support Analysts.

Target Industries

Professional Services; Manufacturing Administration; Financial Operations; Retail Support Services; Education Administration; Public Services.

Course Contents

• Module 1 Automation Opportunities and Process Scope: Identify repetitive work and business value; Process readiness exceptions and approval boundaries; Choose suitable cloud workflow scenarios.
• Module 2 Environment Connections and Access: Training environment and permitted connectors; Connection ownership credentials and access limits; Licensing and governance considerations before deployment.
• Module 3 Triggers Actions and Flow Structure: Automated scheduled and manually triggered flows; Configure actions and dynamic content; Understand flow execution and basic dependencies.
• Module 4 Data Types Variables and Expressions: Text numbers dates and structured records; Variables expressions and data transformation; Input validation and missing value handling.
• Module 5 Conditions Branches and Loops: Decision branches and alternative paths; Loop behaviour and collection processing; Prevent unwanted repeated or duplicate actions.
• Module 6 Approvals and Human Decisions: Approval requests outcomes and responsibilities; Rejection reassignment and timeout scenarios; Maintain records of authorised decisions.
• Module 7 Records Notifications and Integrations: Read and update permitted training records; Notification content and correct recipients; Protect sensitive fields and minimise data exposure.
• Module 8 Error Handling and Recovery: Configure exception paths and failure responses; Retries timeouts and idempotent processing concepts; Track failed runs and recovery actions.
• Module 9 Testing and Acceptance Evidence: Define normal boundary and failure scenarios; Review run history inputs and outputs; Validate permissions data and business outcomes.
• Module 10 Governance Change and Deployment Readiness: Document owners dependencies and connection needs; Controlled changes and environment separation; Release review rollback and support arrangements.
• Module 11 Monitoring Benefits and Maintenance: Measure time savings quality and reliability; Monitor recurring failures and changing requirements; Maintain instructions and owner continuity.
• Module 12 Automation Build and Demonstration: Build an approval workflow using training data; Demonstrate successful and exceptional execution; Present test evidence and operational handover notes.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Written exam uses supplied references; practical permits the training tenant and approved documentation, without external AI assistance.
• Individual applied assessment (90 minutes): Build and demonstrate a training workflow with a trigger, condition, approval and error path; submit test results and concise ownership, connection and support documentation.
• Assessment criteria: Correct workflow logic and controlled business decisions; Reliable exception handling and appropriate data access; Complete test evidence and maintainable handover records.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not connect production accounts or send workflow messages to real external recipients.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed Power Automate workflow skills; it does not confer vendor certification or approve deployment into an organisational production environment.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 16 delegates.Maximum 16 delegates.Maximum 16 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Confident computer use and familiarity with business workflows are required. Basic spreadsheet logic is recommended; programming experience is not necessary.Confident computer use and familiarity with business workflows are required. Basic spreadsheet logic is recommended; programming experience is not necessary.Confident computer use and familiarity with business workflows are required. Basic spreadsheet logic is recommended; programming experience is not necessary.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 30 minute process logic diagnostic; verify access to the supplied training environment before the first session.Complete a 30 minute process logic diagnostic; verify access to the supplied training environment before the first session.Complete a 30 minute process logic diagnostic; verify access to the supplied training environment before the first session.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (90 minutes).60 question written exam (90 minutes) and individual applied task (90 minutes).60 question written exam (90 minutes) and individual applied task (90 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.