Maintenance Supervision and Work Control

Programme Summary

Maintenance supervisors translate planned work into safe, coordinated and technically sound execution. This programme develops practical skills for reviewing job readiness, allocating resources, managing changing priorities and verifying completion. Participants work through a shift scenario involving breakdowns, contractors and planned tasks, then prepare clear instructions, escalation decisions and handover records that improve accountability and continuity of operations.

Training Objectives

1 Strengthen daily maintenance supervision practices; 2 Improve work readiness and task coordination; 3 Support clear instructions and resource allocation; 4 Develop disciplined completion and handover controls; 5 Build constructive performance and learning conversations.

Learning Outcomes

1 Review job readiness against stated requirements; 2 Allocate work using competence and priorities; 3 Respond appropriately to changing maintenance conditions; 4 Verify completion evidence and unresolved defects; 5 Prepare an accurate maintenance shift handover.

Target Audience

Maintenance Supervisors; Shift Engineers; Workshop Supervisors; Team Leaders; Contract Maintenance Coordinators.

Target Industries

Manufacturing; Utilities; Petrochemicals; Transport Maintenance; Facilities Management; Mining.

Course Contents

• Module 1 Supervisory Responsibilities: Work ownership and decision boundaries; Operations planning and contractor interfaces; Expectations for quality safety and conduct.
• Module 2 Work Readiness Review: Scope materials tools and technical information; Competence access and permit prerequisites; Constraints escalation and release decisions.
• Module 3 Daily Allocation and Coordination: Priority workload and available capacity; Clear instructions and task briefings; Concurrent work and interface management.
• Module 4 Execution Monitoring: Progress checks and workmanship evidence; Emerging defects and changing conditions; Stop work and technical escalation.
• Module 5 Breakdown and Priority Control: Breakdown triage and restoration planning; Protecting critical planned maintenance; Approvals for deferral and scope changes.
• Module 6 Completion and Return to Service: Testing acceptance and restoration checks; Accurate labour materials and failure records; Outstanding defects and operating restrictions.
• Module 7 People and Contractor Supervision: Constructive feedback and performance coaching; Competence gaps and learning needs; Contractor performance and accountability.
• Module 8 Shift Control Workshop: Coordinating a realistic maintenance shift; Recording decisions and unresolved issues; Producing a clear operational handover.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Manage a simulated shift worklist, make readiness and priority decisions, and complete a handover record covering restoration checks and unresolved defects.
• Assessment criteria: Quality of work readiness and allocation decisions; Appropriateness of escalation and priority changes; Accuracy and completeness of handover evidence.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Withhold work release when critical safety prerequisites are absent.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed maintenance supervision and work control skills; employer appointment, permit authority and technical authorisations remain separate.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Maintenance experience is required. Current or prospective supervisory responsibility is recommended; employer technical and permit authorisations remain separate.Maintenance experience is required. Current or prospective supervisory responsibility is recommended; employer technical and permit authorisations remain separate.Maintenance experience is required. Current or prospective supervisory responsibility is recommended; employer technical and permit authorisations remain separate.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a sample shift worklist for 25 minutes and identify missing readiness information.Review a sample shift worklist for 25 minutes and identify missing readiness information.Review a sample shift worklist for 25 minutes and identify missing readiness information.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.