Psychosocial Risk Management at Work

Programme Summary

Address psychosocial risks through the way work is designed, organised and managed. Participants identify excessive demands, poor support, unclear roles and harmful workplace behaviour using confidential organisational scenarios. Practical exercises develop consultation, risk assessment and preventive actions, helping managers improve working conditions while distinguishing organisational risk management from individual diagnosis, therapy or clinical mental health intervention.

Training Objectives

1 Recognise psychosocial hazards in work organisation; 2 Gather useful evidence while protecting confidentiality; 3 Assess work related risks through consultation; 4 Prioritise organisational prevention and supportive practices; 5 Monitor improvements and arrange appropriate specialist support.

Learning Outcomes

1 Identify psychosocial hazards in a work scenario; 2 Prepare a confidential consultation and assessment plan; 3 Develop practical organisational prevention measures; 4 Define reporting and specialist referral arrangements; 5 Set measures for reviewing control effectiveness.

Target Audience

HR Managers; HSE Managers; Line Managers; Employee Relations Advisors; Wellbeing Coordinators.

Target Industries

Healthcare Services; Financial Services; Customer Contact Centres; Professional Services; Transport Operations; Manufacturing.

Course Contents

• Module 1 Psychosocial Risk Framework: Work organisation and psychological health risks; Demands control support relationships and change; Organisational responsibilities and clinical boundaries.
• Module 2 Recognising Hazard Patterns: Excessive workload role conflict and isolation; Bullying harassment and harmful interactions; Shift work insecurity and critical event exposure.
• Module 3 Evidence and Consultation: Workforce feedback absence and turnover indicators; Confidential discussions and representative participation; Data protection and avoiding individual diagnosis.
• Module 4 Risk Assessment: Exposure duration severity and affected groups; Existing controls and interacting workplace factors; Priorities uncertainty and specialist advice.
• Module 5 Organisational Prevention: Workload staffing autonomy and role clarity; Respectful behaviour and effective reporting routes; Manager support and well designed change.
• Module 6 Support and Escalation: Sensitive conversations and immediate safety concerns; Confidential referral to qualified support; Boundaries of manager and peer involvement.
• Module 7 Implementation and Evaluation: Actions owners resources and communication; Monitoring working conditions and worker feedback; Review after restructuring incidents or sustained pressure.
• Module 8 Psychosocial Risk Workshop: Assessing a fictional team work design; Selecting prevention measures and consultation methods; Presenting a confidential improvement plan.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack and calculator permitted; external internet and AI prohibited.
• Individual applied assessment (30 minutes): Assess a fictional team scenario and produce a consultation based prevention plan with confidentiality safeguards, organisational controls and referral boundaries.
• Assessment criteria: Work focused hazard and risk analysis; Practical organisational prevention measures; Confidentiality and appropriate support boundaries.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Protect sensitive personal information; Refer clinical concerns to qualified support.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records organisational psychosocial risk management learning; it does not qualify clinical diagnosis, counselling or mental health treatment.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience supervising people or supporting HR or safety activities is recommended. No clinical qualification is required.Experience supervising people or supporting HR or safety activities is recommended. No clinical qualification is required.Experience supervising people or supporting HR or safety activities is recommended. No clinical qualification is required.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional team workload and feedback case for 25 minutes; identify work design factors requiring investigation.Review a fictional team workload and feedback case for 25 minutes; identify work design factors requiring investigation.Review a fictional team workload and feedback case for 25 minutes; identify work design factors requiring investigation.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.