Business Ethics and Professional Conduct

Programme Summary

Ethical decisions arise in everyday situations involving pressure, relationships, confidential information and competing interests. This programme develops a practical approach to recognising concerns, evaluating options and seeking appropriate guidance. Participants analyse workplace dilemmas and practise a clear escalation response, building habits that support professional judgment, consistent conduct and trustworthy business relationships.

Training Objectives

1 Recognise common ethical risks in business; 2 Strengthen practical reasoning in workplace dilemmas; 3 Clarify conflicts confidentiality and conduct expectations; 4 Support responsible speaking up and escalation; 5 Build accountable documentation of ethical decisions.

Learning Outcomes

1 Identify ethical issues in workplace scenarios; 2 Distinguish conflicts from legitimate business interests; 3 Evaluate options using stated ethical principles; 4 Select an appropriate advice or reporting route; 5 Document a clear reasoned conduct decision.

Target Audience

Managers; Supervisors; Procurement Officers; Sales Professionals; Administrative Professionals; Compliance Coordinators.

Target Industries

Manufacturing; Financial Services; Construction; Retail; Professional Services; Healthcare Administration.

Course Contents

• Module 1 Ethics in Daily Work: Values conduct and business decisions; Pressure incentives and rationalisation risks; Personal accountability and organisational expectations.
• Module 2 Common Ethical Dilemmas: Conflicts gifts and outside interests; Confidential information and truthful representation; Fair treatment and responsible use of resources.
• Module 3 Decision Making Framework: Facts stakeholders and competing duties; Options consequences and principle checks; Seeking guidance when uncertainty remains.
• Module 4 Speaking Up and Response: Reporting routes and confidentiality expectations; Protection concerns and appropriate escalation; Records cooperation and respectful professional conduct.
• Module 5 Ethical Decision Practice: Analysing realistic workplace dilemmas; Explaining a defensible decision and response; Preparing a practical conduct commitment.

Assessment

• 20 single best answer questions, including applied scenarios; one mark per question.
• 30 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (20 minutes): Analyse two ethical dilemmas, select justified actions and prepare a concise reporting or advice request using supplied conduct guidance.
• Assessment criteria: Recognition of ethical issues and stakeholders; Consistency of reasoning with conduct principles; Appropriateness of advice reporting and documentation.
• Pass each component separately: 15/20 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not conceal material conflicts or knowingly misrepresent evidence.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed business ethics awareness and decision skills; it does not confer compliance authority or a professional ethics designation.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

111

Total teaching hoursTotal teaching hoursTotal teaching hours

6 hours; breaks, pre course work and formal final assessments excluded.6 hours; breaks, pre course work and formal final assessments excluded.6 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Suitable for corporate professionals at all levels. No prior ethics or compliance qualification is required.Suitable for corporate professionals at all levels. No prior ethics or compliance qualification is required.Suitable for corporate professionals at all levels. No prior ethics or compliance qualification is required.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Read a short fictional code of conduct and consider two dilemmas in a 20 minute activity.Read a short fictional code of conduct and consider two dilemmas in a 20 minute activity.Read a short fictional code of conduct and consider two dilemmas in a 20 minute activity.

End of course assessmentEnd of course assessmentEnd of course assessment

20 question written exam (30 minutes) and individual applied task (20 minutes).20 question written exam (30 minutes) and individual applied task (20 minutes).20 question written exam (30 minutes) and individual applied task (20 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.