Change Management

Programme Summary

Organisational change succeeds through coordinated decisions, practical preparation and sustained employee adoption. This programme helps managers assess change impacts, understand stakeholder concerns and plan communication, learning and reinforcement activities. Participants apply the concepts to a realistic business change, producing a concise adoption plan with clear ownership, readiness checks and measures that distinguish completed activities from actual changes in working practice.

Training Objectives

1 Develop understanding of organisational and individual change; 2 Strengthen assessment of change impacts and readiness; 3 Improve stakeholder engagement and communication planning skills; 4 Build practical approaches to supporting employee adoption; 5 Promote measurable reinforcement of new working practices.

Learning Outcomes

1 Describe change impacts for identified employee groups; 2 Prepare a stakeholder engagement and communication matrix; 3 Select support actions for stated adoption barriers; 4 Define readiness checks and practical adoption measures; 5 Present a prioritised change implementation action plan.

Target Audience

Change Coordinators; Project Managers; HR Business Partners; Operations Managers; Team Leaders; Transformation Analysts.

Target Industries

Manufacturing; Financial Services; Healthcare Administration; Retail; Information Technology Services; Public Services.

Course Contents

• Module 1 Understanding the Change: Business reasons and intended future state; Scope boundaries and change dependencies; Roles of sponsors managers and employees.
• Module 2 People and Organisational Context: Individual responses and change uncertainty; Culture workload and competing priorities; Different needs across affected employee groups.
• Module 3 Impact and Readiness Assessment: Changes to roles processes and tools; Readiness evidence and capability gaps; Adoption barriers and practical support needs.
• Module 4 Stakeholder Engagement: Stakeholder mapping and influence assessment; Sponsor involvement and manager responsibilities; Consultation channels and feedback handling.
• Module 5 Communication Planning: Audience specific messages and communication objectives; Channel selection timing and message ownership; Checking understanding and addressing misinformation.
• Module 6 Learning and Transition Support: Training needs and workplace practice; Transition arrangements and local support networks; Responding constructively to adoption concerns.
• Module 7 Adoption and Reinforcement: Observable behaviours and adoption indicators; Feedback loops recognition and corrective support; Embedding changes into routine operating controls.
• Module 8 Integrated Change Planning: Sequencing engagement learning and implementation actions; Assigning owners resources and review points; Adjusting the plan using adoption evidence.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Closed book; calculator permitted where relevant. Internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Prepare a one page change adoption plan for a supplied system rollout, covering affected groups, three priority impacts, communication and learning actions, readiness checks and adoption measures. Explain how one identified barrier will be addressed.
• Assessment criteria: Quality of stakeholder and impact analysis; Fit of engagement and support actions; Clarity of adoption measures and ownership.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed change planning and stakeholder engagement skills; organisational implementation authority remains with the employer.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal qualification is required. Experience of a workplace change or responsibility for coordinating a team is recommended.No formal qualification is required. Experience of a workplace change or responsibility for coordinating a team is recommended.No formal qualification is required. Experience of a workplace change or responsibility for coordinating a team is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 25 minute reflection on an anonymised workplace change and review the supplied implementation scenario.Complete a 25 minute reflection on an anonymised workplace change and review the supplied implementation scenario.Complete a 25 minute reflection on an anonymised workplace change and review the supplied implementation scenario.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.