Coaching and Mentoring for Managers

Programme Summary

Coaching and mentoring help managers develop capability through purposeful conversations and followthrough. This programme distinguishes coaching, mentoring and direct instruction, then develops practical questioning, listening and goal setting skills. Participants practise structured development conversations and agree observable actions, while recognising confidentiality limits, power differences and situations that require specialist support or a different management response.

Training Objectives

1 Clarify coaching mentoring and management boundaries; 2 Strengthen listening questioning and reflection skills; 3 Develop practical development goals and actions; 4 Support constructive feedback and learner ownership; 5 Build ethical followthrough and progress review.

Learning Outcomes

1 Select an appropriate development conversation approach; 2 Use questions that encourage useful reflection; 3 Agree a specific achievable development goal; 4 Provide feedback linked to observed behaviour; 5 Document actions progress measures and boundaries.

Target Audience

Line Managers; Team Leaders; Department Heads; Learning Coordinators; Workplace Mentors.

Target Industries

Professional Services; Manufacturing; Healthcare Administration; Retail Management; Technology Services; Education Administration.

Course Contents

• Module 1 Coaching and Mentoring Purpose: Development needs and workplace performance; Coaching mentoring instruction and counselling distinctions; Appropriate roles and relationship boundaries.
• Module 2 Contracting and Trust: Purpose expectations and confidentiality limits; Power differences and voluntary participation; Psychological safety and respectful challenge.
• Module 3 Listening and Observation: Active listening and checking understanding; Behavioural evidence and nonjudgmental observations; Recognising assumptions and premature advice.
• Module 4 Questioning and Reflection: Open questions and useful followups; Exploring options barriers and resources; Encouraging insight without directing every answer.
• Module 5 Goals and Action Planning: Specific goals and observable progress; Learner ownership and realistic actions; Support resources and review dates.
• Module 6 Feedback and Challenge: Clear examples and balanced feedback; Challenging inconsistencies with respect; Maintaining accountability and constructive relationships.
• Module 7 Progress and Boundaries: Reviewing actions learning and results; Adjusting support and development approach; Referral for specialist or formal matters.
• Module 8 Development Conversation Practice: Conducting a structured coaching conversation; Agreeing a measurable development action; Reflecting on listening and questioning effectiveness.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Conduct an individual coaching roleplay, agree a development goal and produce an action record with progress measures and confidentiality boundaries.
• Assessment criteria: Quality of listening and purposeful questions; Learner ownership of realistic actions; Clarity of boundaries and progress measures.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed workplace coaching and mentoring skills; it does not confer professional coach accreditation or counselling qualifications.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Some experience supervising or supporting colleagues is recommended. The programme is designed for workplace development conversations, not therapeutic practice.Some experience supervising or supporting colleagues is recommended. The programme is designed for workplace development conversations, not therapeutic practice.Some experience supervising or supporting colleagues is recommended. The programme is designed for workplace development conversations, not therapeutic practice.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review two fictional development cases and complete a 25 minute listening self assessment.Review two fictional development cases and complete a 25 minute listening self assessment.Review two fictional development cases and complete a 25 minute listening self assessment.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.