Emotional Intelligence for Leaders

Programme Summary

Leadership effectiveness depends partly on recognising emotions and choosing constructive responses under pressure. This programme develops practical self awareness, emotional regulation and interpersonal understanding in workplace situations. Participants analyse triggers, practise perspective taking and rehearse difficult interactions, then create a behaviour plan that supports clearer communication, respectful relationships and more consistent leadership decisions.

Training Objectives

1 Increase awareness of emotional triggers and habits; 2 Develop practical emotional regulation strategies; 3 Strengthen empathy and perspective taking skills; 4 Improve communication during challenging workplace situations; 5 Build accountable leadership behaviour development plans.

Learning Outcomes

1 Identify triggers in a supplied leadership case; 2 Apply a pause and response strategy; 3 Distinguish assumptions from observed interpersonal evidence; 4 Demonstrate an empathetic workplace conversation; 5 Prepare a measurable behaviour development plan.

Target Audience

Team Leaders; Supervisors; Department Managers; Project Managers; Customer Service Managers.

Target Industries

Professional Services; Healthcare Administration; Manufacturing; Hospitality; Retail; Technology Services.

Course Contents

• Module 1 Emotions and Leadership: Emotions behaviour and workplace consequences; Self awareness and interpersonal effectiveness; Limits of self report assessments.
• Module 2 Recognising Triggers: Pressure uncertainty and perceived threats; Physical behavioural and thought signals; Separating facts interpretations and assumptions.
• Module 3 Emotional Regulation: Pausing reframing and choosing responses; Managing impulsive communication under pressure; Recovery routines and personal responsibility.
• Module 4 Empathy and Perspective: Listening for concerns and needs; Cultural context and individual differences; Avoiding stereotypes and mind reading.
• Module 5 Communication and Relationships: Respectful language and clear intent; Nonverbal signals and checking understanding; Repairing misunderstandings and rebuilding trust.
• Module 6 Challenging Interactions: Receiving criticism and managing defensiveness; Giving feedback with emotional awareness; Maintaining boundaries during disagreement.
• Module 7 Team Climate: Leader behaviour and psychological safety; Recognition fairness and consistent responses; Supporting concerns without diagnosing colleagues.
• Module 8 Leadership Behaviour Practice: Rehearsing a challenging workplace conversation; Receiving feedback on observable behaviours; Creating an action and review plan.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Analyse an emotionally charged workplace scenario, demonstrate a constructive response in roleplay and prepare a behaviour improvement plan with observable measures.
• Assessment criteria: Accuracy of trigger and assumption identification; Effectiveness of regulation and empathetic communication; Specificity of behavioural improvement actions.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed emotional intelligence development skills; it does not provide psychological diagnosis or a professional mental health qualification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Suitable for supervisors, managers and team leaders. No psychological training is required; participation does not involve clinical diagnosis or mandatory personal disclosure.Suitable for supervisors, managers and team leaders. No psychological training is required; participation does not involve clinical diagnosis or mandatory personal disclosure.Suitable for supervisors, managers and team leaders. No psychological training is required; participation does not involve clinical diagnosis or mandatory personal disclosure.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20 minute private reflection on workplace triggers and communication habits using a supplied worksheet.Complete a 20 minute private reflection on workplace triggers and communication habits using a supplied worksheet.Complete a 20 minute private reflection on workplace triggers and communication habits using a supplied worksheet.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.