Employee Performance Management for Managers

Programme Summary

Performance management is most effective when expectations, evidence and development conversations remain clear throughout the year. This programme develops practical skills for setting objectives, giving feedback and addressing performance gaps fairly. Participants work through realistic employee cases, prepare a balanced review and agree improvement actions that connect individual contribution with team requirements and applicable workplace procedures.

Training Objectives

1 Improve clarity of performance expectations; 2 Strengthen evidence based feedback and review; 3 Develop practical support and improvement actions; 4 Promote fair consistent performance management decisions; 5 Build useful documentation and followup routines.

Learning Outcomes

1 Write measurable role relevant performance objectives; 2 Evaluate evidence against agreed expectations; 3 Conduct a constructive performance review conversation; 4 Prepare an achievable performance improvement plan; 5 Document fair followup and escalation decisions.

Target Audience

Line Managers; Department Heads; Team Leaders; HR Business Partners; Operations Supervisors.

Target Industries

Manufacturing; Retail; Financial Services; Healthcare Administration; Professional Services; Logistics.

Course Contents

• Module 1 Performance Management Purpose: Individual contribution and business priorities; Continuous conversations and formal reviews; Manager employee and HR responsibilities.
• Module 2 Objectives and Expectations: Specific outcomes behaviours and standards; Realistic targets and available resources; Agreement review and changing priorities.
• Module 3 Performance Evidence: Work outputs observations and stakeholder feedback; Data quality context and balanced judgment; Bias consistency and fair comparisons.
• Module 4 Feedback Conversations: Specific examples and constructive language; Listening to employee explanations; Recognition support and improvement commitments.
• Module 5 Formal Review Skills: Preparing evidence and a balanced agenda; Discussing results behaviours and development; Recording agreements and remaining differences.
• Module 6 Performance Improvement: Diagnosing capability resources and motivation; Clear actions support and review dates; Policy requirements and appropriate escalation.
• Module 7 Development and Recognition: Learning opportunities and career conversations; Reinforcing effective behaviours and contribution; Aligning recognition with fair criteria.
• Module 8 Performance Management Simulation: Conducting a realistic review conversation; Preparing an improvement action plan; Documenting followup and escalation boundaries.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Conduct a performance review roleplay and prepare objectives plus an improvement plan using supplied evidence and workplace policy extracts.
• Assessment criteria: Quality and fairness of performance evidence; Specificity of feedback and objectives; Practicality of support actions and review controls.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed performance management skills; employment decisions remain subject to applicable requirements and employer policy.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Current or prospective people management responsibility is recommended. Participants should be familiar with organisational performance procedures and consult HR on jurisdiction specific matters.Current or prospective people management responsibility is recommended. Participants should be familiar with organisational performance procedures and consult HR on jurisdiction specific matters.Current or prospective people management responsibility is recommended. Participants should be familiar with organisational performance procedures and consult HR on jurisdiction specific matters.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review an employee case and draft objectives in a 25 minute preparation exercise.Review an employee case and draft objectives in a 25 minute preparation exercise.Review an employee case and draft objectives in a 25 minute preparation exercise.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.