Leadership and Supervisory Skills

Programme Summary

New and developing supervisors need practical ways to organise work while supporting consistent team performance. This programme builds skills in setting expectations, delegating tasks, communicating priorities, coaching employees and addressing performance concerns. Through workplace scenarios and structured role practice, participants learn to balance operational delivery, fair treatment and timely escalation, then prepare a focused team improvement plan.

Training Objectives

1 Develop practical confidence in first line leadership; 2 Strengthen clear communication of priorities and expectations; 3 Improve delegation coaching and day to day coordination; 4 Promote fair handling of team performance concerns; 5 Build habits for reviewing and improving team results.

Learning Outcomes

1 Write measurable team objectives with clear responsibilities; 2 Prepare a delegation brief with review arrangements; 3 Demonstrate structured feedback during a workplace roleplay; 4 Select proportionate responses to team performance scenarios; 5 Produce a practical thirty day supervisory action plan.

Target Audience

Team Leaders; Shift Supervisors; Production Supervisors; Service Supervisors; New Managers; Senior Staff Preparing for Supervision.

Target Industries

Manufacturing; Retail; Hospitality; Healthcare Support Services; Logistics; Professional Services.

Course Contents

• Module 1 The Supervisory Role: Operational responsibilities and leadership expectations; Authority boundaries and escalation decisions; Transition from contributor to supervisor.
• Module 2 Knowing the Team: Individual capabilities and support needs; Team roles and working preferences; Fair treatment and inclusive participation.
• Module 3 Setting Direction: Team goals and measurable expectations; Daily priorities and work allocation; Aligning tasks with service commitments.
• Module 4 Delegation in Practice: Selecting tasks and suitable ownership; Clear instructions resources and boundaries; Progress checks without unnecessary interference.
• Module 5 Workplace Communication: Briefings and active listening techniques; Checking understanding and closing loops; Communicating changes across shifts effectively.
• Module 6 Motivation and Engagement: Recognition and meaningful employee involvement; Identifying practical barriers to performance; Building trust through consistent behaviour.
• Module 7 Coaching for Improvement: Questioning and guided problem solving; Skill demonstration and practice opportunities; Followup actions and learning support.
• Module 8 Feedback Conversations: Evidence based performance feedback preparation; Constructive discussion of observable behaviour; Agreeing realistic actions and review dates.
• Module 9 Managing Performance Concerns: Capability conduct and context distinctions; Documenting concerns fairly and accurately; Escalation within organisational HR procedures.
• Module 10 Conflict and Difficult Situations: Recognising disagreement and underlying interests; Deescalation and respectful workplace discussion; Seeking support for unresolved concerns.
• Module 11 Supervisory Decisions: Considering options and operational consequences; Using data and frontline observations; Documenting decisions and communicating ownership.
• Module 12 Personal Leadership Action Plan: Selecting priority supervisory development needs; Planning practical workplace behaviour changes; Reviewing progress against intended team outcomes.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Closed book; calculator permitted where relevant. Internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Prepare a delegation brief for a supplied task and conduct a short feedback conversation using a performance scenario. Submit a thirty day action plan with two measurable supervisory improvements and followup arrangements.
• Assessment criteria: Clarity of task expectations and delegation boundaries; Evidence based respectful feedback and active listening; Specificity and practicality of the development plan.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed supervisory leadership skills; employer appointment and responsibility for workplace decisions remain separate.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal prerequisites. Current or planned responsibility for coordinating people is recommended; participants should be willing to practise feedback and delegation conversations.No formal prerequisites. Current or planned responsibility for coordinating people is recommended; participants should be willing to practise feedback and delegation conversations.No formal prerequisites. Current or planned responsibility for coordinating people is recommended; participants should be willing to practise feedback and delegation conversations.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 25 minute supervisory self reflection and identify one anonymised challenge involving delegation, feedback or team coordination.Complete a 25 minute supervisory self reflection and identify one anonymised challenge involving delegation, feedback or team coordination.Complete a 25 minute supervisory self reflection and identify one anonymised challenge involving delegation, feedback or team coordination.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.