Middle Management Development

Programme Summary

Middle managers turn strategic priorities into coordinated delivery while balancing team needs and cross functional dependencies. This programme develops practical skills in translating objectives, allocating resources, managing performance and influencing colleagues. Participants work through a departmental case to prepare an operating plan, resolve competing priorities and improve the quality of decisions, communication and accountability across organisational levels.

Training Objectives

1 Strengthen translation of strategy into delivery; 2 Improve coordination across functions and teams; 3 Develop balanced resource and performance decisions; 4 Build influence and upward communication skills; 5 Support accountable departmental improvement and learning.

Learning Outcomes

1 Translate strategy into departmental operating priorities; 2 Map cross functional dependencies and responsibilities; 3 Allocate resources against workload and constraints; 4 Conduct a structured performance review discussion; 5 Prepare a coordinated departmental improvement plan.

Target Audience

Department Managers; Operations Managers; Functional Managers; Regional Managers; Senior Supervisors.

Target Industries

Manufacturing; Healthcare Administration; Retail Operations; Financial Services; Logistics; Professional Services.

Course Contents

• Module 1 Middle Management Role: Strategy delivery and organisational interfaces; Expectations from senior leaders and teams; Accountability and decision authority boundaries.
• Module 2 Translating Priorities: Business objectives and departmental contributions; Clear deliverables and success measures; Resolving conflicting priorities and assumptions.
• Module 3 Operational Planning: Workload capacity and resource requirements; Dependencies risks and realistic milestones; Plan ownership and review arrangements.
• Module 4 Financial Awareness: Budget responsibilities and cost drivers; Resource tradeoffs and financial consequences; Variance explanation and corrective decisions.
• Module 5 Team Capability: Role clarity and competence needs; Delegation development and succession exposure; Capacity balancing and workload fairness.
• Module 6 Performance Conversations: Expectations evidence and constructive feedback; Addressing underperformance and support needs; Recognition accountability and followup records.
• Module 7 Cross Functional Coordination: Shared processes and handover dependencies; Negotiating commitments and service expectations; Escalating unresolved interface problems.
• Module 8 Influence and Communication: Audience needs and communication purpose; Evidence based proposals and recommendations; Listening questioning and relationship credibility.
• Module 9 Managing Change: Explaining change and local implications; Team readiness and resistance signals; Adoption actions and progress feedback.
• Module 10 Problem Solving and Decisions: Defining problems and testing assumptions; Comparing options and consulting stakeholders; Decision records and learning reviews.
• Module 11 Management Review Rhythm: Team meetings and performance dashboards; Exceptions actions and escalation thresholds; Maintaining focus without excessive reporting.
• Module 12 Departmental Management Simulation: Prioritising a changing departmental workload; Resolving a cross functional conflict; Presenting an integrated improvement plan.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (60 minutes): Prepare a departmental operating plan, resolve a resource conflict and conduct a performance review simulation using supplied business evidence.
• Assessment criteria: Alignment of operational priorities with strategy; Quality of coordination and resource decisions; Clarity of performance feedback and actions.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed middle management development skills; it does not confer management appointment or an external professional qualification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Current management responsibility or substantial supervisory experience is recommended. Familiarity with team objectives, budgets and performance reports is expected.Current management responsibility or substantial supervisory experience is recommended. Familiarity with team objectives, budgets and performance reports is expected.Current management responsibility or substantial supervisory experience is recommended. Familiarity with team objectives, budgets and performance reports is expected.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a departmental scorecard and stakeholder brief during a 30 minute preparation exercise.Review a departmental scorecard and stakeholder brief during a 30 minute preparation exercise.Review a departmental scorecard and stakeholder brief during a 30 minute preparation exercise.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (60 minutes).60 question written exam (90 minutes) and individual applied task (60 minutes).60 question written exam (90 minutes) and individual applied task (60 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.