Operational Planning and Resource Management

Programme Summary

Operational plans must translate business priorities into realistic workloads, resources and controls. This programme develops practical skills for defining deliverables, estimating capacity and coordinating dependencies. Participants build a departmental operating plan, test it against changing demand and prepare a review routine that makes service commitments, constraints and corrective decisions visible to managers and delivery teams.

Training Objectives

1 Translate business priorities into operational deliverables; 2 Improve workload capacity and resource planning; 3 Strengthen coordination of dependencies and constraints; 4 Develop useful progress and exception controls; 5 Support timely corrective and resource allocation decisions.

Learning Outcomes

1 Define measurable operational deliverables and responsibilities; 2 Estimate workload and available resource capacity; 3 Identify dependencies bottlenecks and planning assumptions; 4 Adjust a plan for changed demand; 5 Prepare a practical operational review dashboard.

Target Audience

Operations Managers; Department Supervisors; Service Delivery Managers; Resource Coordinators; Team Leaders.

Target Industries

Manufacturing; Service Centres; Logistics; Healthcare Administration; Facilities Services; Retail Operations.

Course Contents

• Module 1 Operational Planning Context: Business priorities and service commitments; Planning horizons and decision responsibilities; Deliverables ownership and success criteria.
• Module 2 Workload and Demand: Demand volumes variability and service patterns; Task effort and process cycle times; Assumptions data quality and uncertainty.
• Module 3 Capacity and Resources: People equipment and specialist availability; Productive time and realistic utilisation; Competence constraints and resource flexibility.
• Module 4 Sequencing and Dependencies: Activity logic and handover requirements; Bottlenecks queues and access constraints; Coordination across functions and suppliers.
• Module 5 Risk and Contingencies: Critical dependencies and disruption scenarios; Buffers alternatives and escalation triggers; Protecting essential service and safety requirements.
• Module 6 Performance and Progress: Outcome output and workload measures; Variance interpretation and exception reporting; Data ownership and review frequency.
• Module 7 Corrective Decisions: Reprioritising work and reallocating resources; Communicating revised commitments and tradeoffs; Tracking actions and confirming effectiveness.
• Module 8 Operational Planning Workshop: Building a realistic departmental plan; Responding to an unexpected demand change; Presenting a resource and review recommendation.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Build a resource constrained operating plan, revise it for a demand change and prepare a dashboard showing exceptions, actions and accountable owners.
• Assessment criteria: Realism of workload and capacity assumptions; Logic of sequencing and resource adjustments; Usefulness of performance and exception controls.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed operational planning and resource management skills; employer approval is required for staffing, budgets and service commitments.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience in supervising work or coordinating operations is recommended. Basic spreadsheet arithmetic is helpful.Experience in supervising work or coordinating operations is recommended. Basic spreadsheet arithmetic is helpful.Experience in supervising work or coordinating operations is recommended. Basic spreadsheet arithmetic is helpful.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a workload and staffing case for 25 minutes and identify planning constraints.Review a workload and staffing case for 25 minutes and identify planning constraints.Review a workload and staffing case for 25 minutes and identify planning constraints.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.