People Management for New Managers

Programme Summary

The transition into management requires new habits in setting expectations, supporting people and making fair decisions. This programme develops the practical skills needed to lead a team confidently and consistently. Participants practise delegation, feedback and performance conversations, then prepare a team management plan that clarifies responsibilities, builds capability and addresses common problems within appropriate workplace policies.

Training Objectives

1 Build confidence in the first management role; 2 Strengthen clear expectations and team communication; 3 Develop practical delegation and feedback skills; 4 Support fair performance and people decisions; 5 Create a sustainable team management routine.

Learning Outcomes

1 Define team responsibilities and working expectations; 2 Delegate a task with clear review points; 3 Deliver specific constructive performance feedback; 4 Respond appropriately to common people issues; 5 Prepare a practical initial management plan.

Target Audience

New Managers; Team Leaders; First Line Supervisors; Project Team Managers; Aspiring Department Managers.

Target Industries

Manufacturing; Retail; Hospitality; Business Services; Healthcare Administration; Logistics.

Course Contents

• Module 1 Transition into Management: From personal output to team results; Manager responsibilities and ethical boundaries; Building credibility without micromanagement.
• Module 2 Team Roles and Expectations: Clear responsibilities and performance standards; Working agreements and communication norms; Aligning individual and team objectives.
• Module 3 Communication Essentials: Listening questioning and checking understanding; Choosing appropriate communication channels; Inclusive communication across different backgrounds.
• Module 4 Delegation and Support: Task suitability and competence considerations; Authority resources and review checkpoints; Supporting ownership without taking back control.
• Module 5 Motivation and Engagement: Individual needs and meaningful contribution; Recognition fairness and constructive involvement; Identifying barriers to sustained engagement.
• Module 6 Feedback Skills: Specific observations and behavioural examples; Balanced feedback and respectful delivery; Agreeing next actions and followup.
• Module 7 Performance Management Basics: Objectives evidence and regular checkins; Recognising achievements and support needs; Escalating persistent issues through policy.
• Module 8 Coaching in Everyday Work: Questions that encourage independent thinking; Practice feedback and development actions; Knowing when instruction is necessary.
• Module 9 Conflict and Team Relationships: Early signs of interpersonal tension; Respectful conversations and shared expectations; Referral boundaries for serious concerns.
• Module 10 People Policies and Fairness: Consistent decisions and confidential information; Absence conduct and wellbeing interfaces; Seeking qualified HR guidance appropriately.
• Module 11 Managing Workload: Priorities capacity and realistic commitments; Meeting discipline and interruption control; Monitoring workload and team wellbeing.
• Module 12 New Manager Practice Workshop: Conducting feedback and delegation conversations; Responding to common team scenarios; Building an initial management plan.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (60 minutes): Conduct a delegation and feedback roleplay, respond to a people management scenario and prepare a team management plan with review routines.
• Assessment criteria: Clarity of expectations and delegation; Specificity and fairness of feedback; Appropriateness of support and escalation decisions.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed introductory people management skills; employment decisions remain subject to employer policy and applicable local requirements.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Suitable for newly appointed or aspiring managers. No previous management qualification is required; familiarity with workplace responsibilities is helpful.Suitable for newly appointed or aspiring managers. No previous management qualification is required; familiarity with workplace responsibilities is helpful.Suitable for newly appointed or aspiring managers. No previous management qualification is required; familiarity with workplace responsibilities is helpful.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 25 minute self assessment of management responsibilities and review three short people scenarios.Complete a 25 minute self assessment of management responsibilities and review three short people scenarios.Complete a 25 minute self assessment of management responsibilities and review three short people scenarios.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (60 minutes).60 question written exam (90 minutes) and individual applied task (60 minutes).60 question written exam (90 minutes) and individual applied task (60 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.