Stakeholder Engagement and Influence

Programme Summary

Projects and operational changes depend on people whose priorities and influence differ. This programme develops practical skills for identifying stakeholders, understanding concerns and building credible engagement. Participants prepare an engagement plan, practise a difficult stakeholder conversation and refine an evidence based proposal that aligns interests, manages expectations and supports decisions without relying solely on formal authority.

Training Objectives

1 Improve stakeholder identification and relationship analysis; 2 Strengthen understanding of interests and concerns; 3 Develop credible influence and communication approaches; 4 Support constructive negotiation of shared commitments; 5 Build measurable engagement and feedback plans.

Learning Outcomes

1 Map stakeholders and relevant decision influence; 2 Identify interests expectations and engagement risks; 3 Tailor a proposal to stakeholder concerns; 4 Demonstrate a constructive influence conversation; 5 Prepare an engagement plan with feedback measures.

Target Audience

Project Managers; Change Managers; Business Analysts; Department Managers; Client Relationship Managers.

Target Industries

Construction Projects; Technology Services; Public Services; Manufacturing; Healthcare Administration; Professional Services.

Course Contents

• Module 1 Stakeholder Context: Purpose scope and engagement objectives; Internal external and affected stakeholders; Decision roles and relationship responsibilities.
• Module 2 Stakeholder Analysis: Interests influence and impact assessment; Expectations concerns and potential conflicts; Updating assumptions through direct engagement.
• Module 3 Credibility and Trust: Evidence reliability and professional conduct; Consistency commitments and relationship history; Transparency about constraints and uncertainty.
• Module 4 Engagement Planning: Communication purpose channels and timing; Inclusive access and consultation needs; Owners feedback routes and review points.
• Module 5 Influence Skills: Framing proposals around shared interests; Clear reasoning and credible evidence; Listening questioning and adapting the approach.
• Module 6 Resistance and Conflict: Understanding objections and underlying concerns; Negotiating practical commitments and boundaries; Escalating unresolved decision conflicts.
• Module 7 Monitoring Relationships: Engagement quality and response indicators; Tracking commitments and stakeholder feedback; Adjusting plans as interests change.
• Module 8 Stakeholder Conversation Workshop: Presenting a proposal to a sceptical stakeholder; Responding to concerns and alternatives; Refining an accountable engagement plan.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Prepare a stakeholder map and engagement plan, then conduct an influence roleplay and record commitments, concerns and followup actions.
• Assessment criteria: Accuracy of stakeholder interests and influence analysis; Credibility and responsiveness of communication; Practicality of engagement actions and feedback measures.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed stakeholder engagement and influence skills; formal representation and organisational commitments require employer authority.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience working across teams or with project stakeholders is helpful. No formal management qualification is required.Experience working across teams or with project stakeholders is helpful. No formal management qualification is required.Experience working across teams or with project stakeholders is helpful. No formal management qualification is required.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a project stakeholder brief and identify engagement priorities during a 25 minute exercise.Review a project stakeholder brief and identify engagement priorities during a 25 minute exercise.Review a project stakeholder brief and identify engagement priorities during a 25 minute exercise.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.