ISO 20121:2024 Event Sustainability Management Systems Foundation Level Training and Certification Program

Programme Summary

Build an understanding of event sustainability using ISO 20121:2024. Participants connect event impacts, stakeholder engagement and responsible supply decisions with responsibilities and performance measures. Exercises based on a conference and exhibition planning case develop requirement interpretation, evidence selection and gap recognition. The programme establishes a foundation for credible sustainability delivery throughout the event lifecycle and further implementation or auditor development.

Training Objectives

1 Explain event sustainability requirements; 2 Connect requirements with operational responsibilities; 3 Recognise unsupported sustainability claims; 4 Select relevant implementation evidence; 5 Prepare for further practical development.

Learning Outcomes

1 Map event sustainability stakeholders; 2 Prioritise significant event issues; 3 Draft responsible supplier requirements; 4 Select event impact indicators; 5 Evaluate credible sustainability communication.

Target Audience

Event Directors; Event Operations Managers; Sustainability Managers; Venue Managers; Management System Coordinators.

Target Industries

Conferences and Exhibitions; Sports Events; Live Entertainment; Event Venues; Corporate Event Services.

Course Contents

• Module 1 Standard Purpose and Practical Application: Management system purpose and intended outcomes; Requirement guidance and evidence distinctions; Course case scope and learning responsibilities.
• Module 2 Event Boundaries and Sustainability Context: Event lifecycle and organisational scope; Social environmental and economic impacts; Stakeholder needs and inclusion priorities.
• Module 3 Sustainability Issues and Obligations: Issue identification and significance decisions; Applicable commitments and compliance obligations; Risks opportunities and event objectives.
• Module 4 Leadership and Responsible Event Governance: Sustainability policy and leadership accountability; Roles competence and ethical decision making; Resource allocation and escalation routes.
• Module 5 Event Planning and Design Choices: Venue transport and accessibility decisions; Material energy and water planning; Community impacts and event legacy.
• Module 6 Responsible Event Procurement: Supplier specifications and selection evidence; Contractor communication and performance controls; Food merchandising and temporary infrastructure interfaces.
• Module 7 Inclusive and Safe Service Coordination: Accessible participation and stakeholder communication; Workforce welfare and operational interfaces; Changes complaints and response coordination.
• Module 8 Sustainability Data and Communication: Evidence supporting event sustainability claims; Monitoring impacts during event delivery; Consistent reporting to interested parties.
• Module 9 Review Improvement and Event Learning: Internal audit and event performance review; Nonconformity and corrective action follow up; Post event learning and legacy evaluation.
• Module 10 Interpreting Requirements in Context: Mandatory requirements and proportionate application; Interfaces with applicable legal obligations; Supported judgements and unresolved interpretation issues.
• Module 11 Selecting Relevant Management System Evidence: Stakeholder engagement records; Event supplier specifications; Impact and legacy measures.
• Module 12 Foundation Application Workshop: Map responsibilities within the supplied case; Match controls to relevant requirements; Explain gaps and practical next steps.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (45 minutes): Using a supplied conference and exhibition planning case, produce an event issues register and stakeholder map, link three controls to relevant requirements and explain one unresolved weakness.
• Assessment criteria: Accurate interpretation of event sustainability requirements; Relevant use of stakeholder engagement records; Clear connection between controls responsibilities and identified gaps.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed foundation knowledge of event sustainability; it does not establish professional auditor status, independent personnel certification or organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal qualification required. Familiarity with event sustainability activities and everyday business processes is recommended.No formal qualification required. Familiarity with event sustainability activities and everyday business processes is recommended.No formal qualification required. Familiarity with event sustainability activities and everyday business processes is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20-minute diagnostic and identify how stakeholder engagement records support a supplied operational case.Complete a 20-minute diagnostic and identify how stakeholder engagement records support a supplied operational case.Complete a 20-minute diagnostic and identify how stakeholder engagement records support a supplied operational case.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.