ISO 30301:2019 Management Systems for Records Lead Implementer Training and Certification Program

Programme Summary

Practise leading a structured records management implementation project against ISO 30301:2019. Working through a regulated service provider records case, participants translate record creation, reliable capture and controlled lifecycle decisions into accountable controls, resources and measurable milestones. The programme develops an implementation portfolio, tests operational feasibility and prepares management review evidence to support trustworthy organisational evidence and accessible business records.

Training Objectives

1 Structure records management implementation leadership; 2 Translate requirements into workable controls; 3 Coordinate ownership resources and project milestones; 4 Establish meaningful measures and review evidence; 5 Prepare implementation priorities for management approval.

Learning Outcomes

1 Build a records management implementation roadmap; 2 Specify controls for unauthorised record destruction; 3 Design records classification schemes; 4 Assign accountable owners and measurable milestones; 5 Present a justified management review proposal.

Target Audience

Records Managers; Information Governance Managers; Document Control Managers; Implementation Project Managers; Management System Consultants.

Target Industries

Government Administration; Financial Services; Healthcare Administration; Engineering Project Services; Legal and Professional Services.

Course Contents

• Module 1 Implementation Leadership and Project Mandate: Business case scope and intended benefits; Sponsor responsibilities and implementation team roles; Constraints resources and governance decisions.
• Module 2 Diagnostic Review and Implementation Priorities: Requirements mapping and baseline evidence; Risk based gaps and priority decisions; Implementation milestones and acceptance criteria.
• Module 3 Records Context and Business Requirements: Business activities and evidence needs; Records obligations and interested parties; System boundaries and climate relevance.
• Module 4 Records Governance and Planning: Records policy and accountable responsibilities; Objectives risks and implementation priorities; Resources competence and awareness arrangements.
• Module 5 Creating and Capturing Records: Business process triggers for record creation; Capture requirements and responsible roles; Metadata and links to business context.
• Module 6 Classification and Access Controls: Classification structures and retrieval requirements; Access permissions and confidentiality safeguards; Integrity authenticity and accountability evidence.
• Module 7 Retention and Authorised Disposition: Retention rules and applicable obligations; Legal holds and disposition suspension; Approval transfer and destruction records.
• Module 8 Storage Preservation and Continuity: Storage conditions and media suitability; Digital preservation and format migration; Availability protection and recovery arrangements.
• Module 9 Records Systems and Change: System design and records functionality; Outsourced records services and responsibilities; Change control and data migration assurance.
• Module 10 Records Evaluation and Improvement: Records performance and operational monitoring; Internal audit and management review; Nonconformity corrective action and continual improvement.
• Module 11 Designing the Implementation Architecture: Process interactions and accountable control owners; Integration with existing management arrangements; Proportionate documentation and practical control design.
• Module 12 Operational Control Design Workshop: Preventing unauthorised record destruction; Addressing unreliable evidence capture; Responding to inaccessible retained records.
• Module 13 Building the Required Evidence Portfolio: Records classification schemes; Retention and disposition schedules; Access and preservation records.
• Module 14 Competence Communication and Organisational Adoption: Role based competence and learning needs; Operational communication and stakeholder engagement; Resistance escalation and management support.
• Module 15 Resources Suppliers and Implementation Scheduling: Resource estimates and implementation dependencies; External support and supplier accountability; Controlled milestones and progress reporting.
• Module 16 Piloting Controls and Managing Changes: Pilot objectives and realistic acceptance checks; Operational feedback and control adjustments; Approval communication and controlled change records.
• Module 17 Monitoring Performance and Demonstrating Effectiveness: Measurable indicators and reliable data sources; Control performance and exception reporting; Evidence based decisions and corrective action.
• Module 18 Internal Assurance and Management Review: Internal audit planning and independence; Review inputs decisions and resource commitments; Readiness gaps and continuing improvement priorities.
• Module 19 Maintaining the Management System: Ownership handover and ongoing monitoring; Changing risks obligations and operating conditions; Learning mechanisms and improvement programme.
• Module 20 Implementation Portfolio and Leadership Simulation: Present controls responsibilities and milestones; Defend priorities using supplied evidence; Respond to management challenge and feedback.

Assessment

• 100 single best answer questions, including applied scenarios; one mark per question.
• 150 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (90 minutes): Using a regulated service provider records case, develop a records management implementation plan and control schedule, assign resources and milestones, demonstrate one control and defend implementation priorities in a brief panel review.
• Assessment criteria: Workable design of controls for unauthorised record destruction; Relevant evidence portfolio including records classification schemes; Feasible sequencing ownership and measurable implementation acceptance criteria.
• Pass each component separately: 75/100 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions; Protect confidential or personal information within supplied case material.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed implementation planning skills in records management; it does not confer independent personnel certification or guarantee organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

555

Total teaching hoursTotal teaching hoursTotal teaching hours

35 hours; breaks, pre course work and formal final assessments excluded.35 hours; breaks, pre course work and formal final assessments excluded.35 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Working knowledge of ISO 30301:2019, relevant records management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.Working knowledge of ISO 30301:2019, relevant records management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.Working knowledge of ISO 30301:2019, relevant records management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 45-minute gap diagnostic using supplied records classification schemes; identify priorities, process owners and implementation constraints.Complete a 45-minute gap diagnostic using supplied records classification schemes; identify priorities, process owners and implementation constraints.Complete a 45-minute gap diagnostic using supplied records classification schemes; identify priorities, process owners and implementation constraints.

End of course assessmentEnd of course assessmentEnd of course assessment

100 question written exam (150 minutes) and individual applied task (90 minutes).100 question written exam (150 minutes) and individual applied task (90 minutes).100 question written exam (150 minutes) and individual applied task (90 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.