ISO 41001:2018 Facility Management Systems Foundation Level Training and Certification Program

Programme Summary

Build an understanding of facility management using ISO 41001:2018. Participants connect demand organization needs, service delivery and facilities performance with responsibilities and performance measures. Exercises based on a multi building facilities service case develop requirement interpretation, evidence selection and gap recognition. The programme establishes a foundation for reliable facilities services supporting organisational objectives and further implementation or auditor development.

Training Objectives

1 Explain facility management requirements; 2 Connect requirements with operational responsibilities; 3 Recognise unclear service responsibilities; 4 Select relevant implementation evidence; 5 Prepare for further practical development.

Learning Outcomes

1 Map facilities demand and service scope; 2 Specify measurable service commitments; 3 Assign operational facilities responsibilities; 4 Evaluate service and user feedback evidence; 5 Prioritise facilities performance improvements.

Target Audience

Facility Managers; Facilities Operations Managers; Property Managers; Service Delivery Managers; Management System Coordinators.

Target Industries

Commercial Property; Healthcare Facilities; Education Campuses; Industrial Facilities; Hospitality Properties.

Course Contents

• Module 1 Standard Purpose and Practical Application: Management system purpose and intended outcomes; Requirement guidance and evidence distinctions; Course case scope and learning responsibilities.
• Module 2 Facility Management Context and Scope: Demand organisation needs and business objectives; Service boundaries assets and interested parties; Applicable obligations and climate relevance.
• Module 3 Facility Leadership and Service Planning: Facility management policy and accountability; Objectives risks and service priorities; Resource allocation and implementation plans.
• Module 4 Facility Service Requirements and Agreements: Service specifications and measurable commitments; Roles interfaces and relationship management; User needs and agreed service outcomes.
• Module 5 People Resources and Facility Information: Service competence and workforce planning; Asset service and operational information; Communication and documented information controls.
• Module 6 Operational Facility Service Delivery: Service delivery processes and control criteria; Maintenance and workplace service interfaces; Contractor outsourcing and coordinated responsibilities.
• Module 7 Facility Risks Changes and Continuity: Service disruption and critical activity planning; Controlled changes to facilities and services; Emergency interfaces and business continuity coordination.
• Module 8 Service Measurement and User Experience: Performance indicators and reliable service data; User feedback and complaint handling; Contract reviews and service quality evaluation.
• Module 9 Facility Assurance and Improvement: Internal audit and management review; Corrective action and recurring service weaknesses; Improvement planning and demand alignment.
• Module 10 Interpreting Requirements in Context: Mandatory requirements and proportionate application; Interfaces with applicable legal obligations; Supported judgements and unresolved interpretation issues.
• Module 11 Selecting Relevant Management System Evidence: Facility service agreements; Maintenance and service delivery records; User feedback and performance reports.
• Module 12 Foundation Application Workshop: Map responsibilities within the supplied case; Match controls to relevant requirements; Explain gaps and practical next steps.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (45 minutes): Using a supplied multi building facilities service case, produce a facilities service map and performance objectives, link three controls to relevant requirements and explain one unresolved weakness.
• Assessment criteria: Accurate interpretation of facility management requirements; Relevant use of facility service agreements; Clear connection between controls responsibilities and identified gaps.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed foundation knowledge of facility management; it does not establish professional auditor status, independent personnel certification or organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal qualification required. Familiarity with facility management activities and everyday business processes is recommended.No formal qualification required. Familiarity with facility management activities and everyday business processes is recommended.No formal qualification required. Familiarity with facility management activities and everyday business processes is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20-minute diagnostic and identify how facility service agreements support a supplied operational case.Complete a 20-minute diagnostic and identify how facility service agreements support a supplied operational case.Complete a 20-minute diagnostic and identify how facility service agreements support a supplied operational case.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.