ISO 44001:2017 Collaborative Business Relationship Management Systems Foundation Level Training and Certification Program

Programme Summary

Build an understanding of collaborative relationship management using ISO 44001:2017. Participants connect partner selection, joint governance and relationship value creation with responsibilities and performance measures. Exercises based on an engineering alliance and delivery partnership case develop requirement interpretation, evidence selection and gap recognition. The programme establishes a foundation for productive collaboration with clear responsibilities and exit arrangements and further implementation or auditor development.

Training Objectives

1 Explain collaborative relationship management requirements; 2 Connect requirements with operational responsibilities; 3 Recognise unresolved partner misalignment; 4 Select relevant implementation evidence; 5 Prepare for further practical development.

Learning Outcomes

1 Map the collaborative relationship lifecycle; 2 Evaluate partner compatibility evidence; 3 Define joint decision responsibilities; 4 Select shared value measures; 5 Plan proportionate relationship exit arrangements.

Target Audience

Partnership Directors; Alliance Managers; Relationship Managers; Joint Venture Managers; Management System Coordinators.

Target Industries

Infrastructure Alliances; Engineering Partnerships; Technology Partnerships; Public Private Partnerships; Strategic Supply Networks.

Course Contents

• Module 1 Standard Purpose and Practical Application: Management system purpose and intended outcomes; Requirement guidance and evidence distinctions; Course case scope and learning responsibilities.
• Module 2 Collaboration Context and Relationship Scope: Relationship types and organisational boundaries; Strategic value and interested party needs; Applicable commitments and climate relevance.
• Module 3 Collaborative Governance and Leadership: Policy executive sponsorship and relationship ownership; Relationship management plans and operating principles; Behaviour competence and collaborative culture.
• Module 4 Operational Awareness and Relationship Knowledge: Collaboration opportunities and initial business case; Knowledge gathering and value proposition; Relationship risks and strategic alignment.
• Module 5 Internal Assessment and Partner Selection: Internal capability and readiness assessment; Partner compatibility and selection criteria; Due diligence and selection evidence.
• Module 6 Working Together and Joint Governance: Joint objectives responsibilities and decision rights; Shared plans communication and information protocols; Issue resolution and operational coordination.
• Module 7 Joint Value Creation: Innovation opportunities and shared improvement initiatives; Benefit ownership and value measurement; Risk allocation and changing partner needs.
• Module 8 Sustaining Relationships and Planning Exit: Relationship health and performance review; Escalation change and conflict management; Agreed exit arrangements and continuity responsibilities.
• Module 9 Collaborative Assurance and Improvement: Monitoring outcomes and stakeholder feedback; Internal audit and management review; Corrective action and relationship learning.
• Module 10 Interpreting Requirements in Context: Mandatory requirements and proportionate application; Interfaces with applicable legal obligations; Supported judgements and unresolved interpretation issues.
• Module 11 Selecting Relevant Management System Evidence: Relationship management plans; Partner assessment and selection records; Joint performance and issue records.
• Module 12 Foundation Application Workshop: Map responsibilities within the supplied case; Match controls to relevant requirements; Explain gaps and practical next steps.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (45 minutes): Using a supplied engineering alliance and delivery partnership case, produce a relationship lifecycle map and partner criteria, link three controls to relevant requirements and explain one unresolved weakness.
• Assessment criteria: Accurate interpretation of collaborative relationship management requirements; Relevant use of relationship management plans; Clear connection between controls responsibilities and identified gaps.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed foundation knowledge of collaborative relationship management; it does not establish professional auditor status, independent personnel certification or organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal qualification required. Familiarity with collaborative relationship management activities and everyday business processes is recommended.No formal qualification required. Familiarity with collaborative relationship management activities and everyday business processes is recommended.No formal qualification required. Familiarity with collaborative relationship management activities and everyday business processes is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20-minute diagnostic and identify how relationship management plans support a supplied operational case.Complete a 20-minute diagnostic and identify how relationship management plans support a supplied operational case.Complete a 20-minute diagnostic and identify how relationship management plans support a supplied operational case.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.