ISO 44001:2017 Collaborative Business Relationship Management Systems Lead Implementer Training and Certification Program

Programme Summary

Practise leading a structured collaborative relationship management implementation project against ISO 44001:2017. Working through an engineering alliance and delivery partnership case, participants translate partner selection, joint governance and relationship value creation into accountable controls, resources and measurable milestones. The programme develops an implementation portfolio, tests operational feasibility and prepares management review evidence to support productive collaboration with clear responsibilities and exit arrangements.

Training Objectives

1 Structure collaborative relationship management implementation leadership; 2 Translate requirements into workable controls; 3 Coordinate ownership resources and project milestones; 4 Establish meaningful measures and review evidence; 5 Prepare implementation priorities for management approval.

Learning Outcomes

1 Build a collaborative relationship management implementation roadmap; 2 Specify controls for unresolved partner misalignment; 3 Design relationship management plans; 4 Assign accountable owners and measurable milestones; 5 Present a justified management review proposal.

Target Audience

Partnership Directors; Alliance Managers; Relationship Managers; Implementation Project Managers; Management System Consultants.

Target Industries

Infrastructure Alliances; Engineering Partnerships; Technology Partnerships; Public Private Partnerships; Strategic Supply Networks.

Course Contents

• Module 1 Implementation Leadership and Project Mandate: Business case scope and intended benefits; Sponsor responsibilities and implementation team roles; Constraints resources and governance decisions.
• Module 2 Diagnostic Review and Implementation Priorities: Requirements mapping and baseline evidence; Risk based gaps and priority decisions; Implementation milestones and acceptance criteria.
• Module 3 Collaboration Context and Relationship Scope: Relationship types and organisational boundaries; Strategic value and interested party needs; Applicable commitments and climate relevance.
• Module 4 Collaborative Governance and Leadership: Policy executive sponsorship and relationship ownership; Relationship management plans and operating principles; Behaviour competence and collaborative culture.
• Module 5 Operational Awareness and Relationship Knowledge: Collaboration opportunities and initial business case; Knowledge gathering and value proposition; Relationship risks and strategic alignment.
• Module 6 Internal Assessment and Partner Selection: Internal capability and readiness assessment; Partner compatibility and selection criteria; Due diligence and selection evidence.
• Module 7 Working Together and Joint Governance: Joint objectives responsibilities and decision rights; Shared plans communication and information protocols; Issue resolution and operational coordination.
• Module 8 Joint Value Creation: Innovation opportunities and shared improvement initiatives; Benefit ownership and value measurement; Risk allocation and changing partner needs.
• Module 9 Sustaining Relationships and Planning Exit: Relationship health and performance review; Escalation change and conflict management; Agreed exit arrangements and continuity responsibilities.
• Module 10 Collaborative Assurance and Improvement: Monitoring outcomes and stakeholder feedback; Internal audit and management review; Corrective action and relationship learning.
• Module 11 Designing the Implementation Architecture: Process interactions and accountable control owners; Integration with existing management arrangements; Proportionate documentation and practical control design.
• Module 12 Operational Control Design Workshop: Preventing unresolved partner misalignment; Addressing unclear joint decision rights; Responding to unplanned relationship exit.
• Module 13 Building the Required Evidence Portfolio: Relationship management plans; Partner assessment and selection records; Joint performance and issue records.
• Module 14 Competence Communication and Organisational Adoption: Role based competence and learning needs; Operational communication and stakeholder engagement; Resistance escalation and management support.
• Module 15 Resources Suppliers and Implementation Scheduling: Resource estimates and implementation dependencies; External support and supplier accountability; Controlled milestones and progress reporting.
• Module 16 Piloting Controls and Managing Changes: Pilot objectives and realistic acceptance checks; Operational feedback and control adjustments; Approval communication and controlled change records.
• Module 17 Monitoring Performance and Demonstrating Effectiveness: Measurable indicators and reliable data sources; Control performance and exception reporting; Evidence based decisions and corrective action.
• Module 18 Internal Assurance and Management Review: Internal audit planning and independence; Review inputs decisions and resource commitments; Readiness gaps and continuing improvement priorities.
• Module 19 Maintaining the Management System: Ownership handover and ongoing monitoring; Changing risks obligations and operating conditions; Learning mechanisms and improvement programme.
• Module 20 Implementation Portfolio and Leadership Simulation: Present controls responsibilities and milestones; Defend priorities using supplied evidence; Respond to management challenge and feedback.

Assessment

• 100 single best answer questions, including applied scenarios; one mark per question.
• 150 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (90 minutes): Using an engineering alliance and delivery partnership case, develop a collaborative relationship implementation plan and governance model, assign resources and milestones, demonstrate one control and defend implementation priorities in a brief panel review.
• Assessment criteria: Workable design of controls for unresolved partner misalignment; Relevant evidence portfolio including relationship management plans; Feasible sequencing ownership and measurable implementation acceptance criteria.
• Pass each component separately: 75/100 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed implementation planning skills in collaborative relationship management; it does not confer independent personnel certification or guarantee organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

555

Total teaching hoursTotal teaching hoursTotal teaching hours

35 hours; breaks, pre course work and formal final assessments excluded.35 hours; breaks, pre course work and formal final assessments excluded.35 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Working knowledge of ISO 44001:2017, relevant collaborative relationship management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.Working knowledge of ISO 44001:2017, relevant collaborative relationship management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.Working knowledge of ISO 44001:2017, relevant collaborative relationship management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 45-minute gap diagnostic using supplied relationship management plans; identify priorities, process owners and implementation constraints.Complete a 45-minute gap diagnostic using supplied relationship management plans; identify priorities, process owners and implementation constraints.Complete a 45-minute gap diagnostic using supplied relationship management plans; identify priorities, process owners and implementation constraints.

End of course assessmentEnd of course assessmentEnd of course assessment

100 question written exam (150 minutes) and individual applied task (90 minutes).100 question written exam (150 minutes) and individual applied task (90 minutes).100 question written exam (150 minutes) and individual applied task (90 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.