ISO 9001:2015 Quality Management Systems Foundation Level Training and Certification Program Legacy Edition

Programme Summary

Build an understanding of quality management using ISO 9001:2015. Participants connect customer requirements, process controls and reliable delivery with responsibilities and performance measures. Exercises based on a manufacturing and service delivery case develop requirement interpretation, evidence selection and gap recognition. The programme establishes a foundation for consistent products, services and customer satisfaction and further implementation or auditor development.

Training Objectives

1 Explain quality management requirements; 2 Connect requirements with operational responsibilities; 3 Recognise uncontrolled specification changes; 4 Select relevant implementation evidence; 5 Prepare for further practical development.

Learning Outcomes

1 Map customer focused process interactions; 2 Define measurable quality objectives; 3 Select proportionate supplier controls; 4 Evaluate release and defect records; 5 Prioritise actions against recurring failures.

Target Audience

Quality Managers; Quality Engineers; Operations Managers; Process Owners; Management System Coordinators.

Target Industries

Engineering Manufacturing; Construction Contracting; Logistics Services; Business Services; Food Manufacturing.

Course Contents

• Module 1 Standard Purpose and Practical Application: Management system purpose and intended outcomes; Requirement guidance and evidence distinctions; Course case scope and learning responsibilities.
• Module 2 Process Approach and Customer Focus: Process inputs outputs and interactions; Customer needs and applicable product requirements; Process ownership and risk based thinking.
• Module 3 Context and Quality System Boundaries: Business context and interested parties; Scope and applicability of requirements; Climate relevance under the 2024 amendment.
• Module 4 Leadership and Quality Planning: Management accountability and quality policy; Quality objectives and action planning; Planning changes to the quality system.
• Module 5 Resources and Documented Information: Competence and organisational knowledge; Infrastructure and measurement resource suitability; Document approval distribution and retention.
• Module 6 Customer and Design Requirements: Contract review and requirement changes; Design inputs reviews and verification; Validation evidence and design change control.
• Module 7 External Providers and Operational Controls: Supplier selection monitoring and reassessment; Production and service delivery controls; Identification traceability and customer property.
• Module 8 Release and Nonconforming Outputs: Release criteria and authorised approval; Segregation concessions and disposition decisions; Traceable records of nonconforming outputs.
• Module 9 Quality Performance and Corrective Action: Customer feedback and process performance; Internal audit and management review; Root causes and corrective action effectiveness.
• Module 10 Interpreting Requirements in Context: Mandatory requirements and proportionate application; Interfaces with applicable legal obligations; Supported judgements and unresolved interpretation issues.
• Module 11 Selecting Relevant Management System Evidence: Customer specification records; Supplier evaluation records; Release and defect records.
• Module 12 Foundation Application Workshop: Map responsibilities within the supplied case; Match controls to relevant requirements; Explain gaps and practical next steps.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (45 minutes): Using a supplied manufacturing and service delivery case, produce a process interaction map and quality objectives, link three controls to relevant requirements and explain one unresolved weakness.
• Assessment criteria: Accurate interpretation of quality management requirements; Relevant use of customer specification records; Clear connection between controls responsibilities and identified gaps.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed foundation knowledge of quality management; it does not establish professional auditor status, independent personnel certification or organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal qualification required. Familiarity with quality management activities and everyday business processes is recommended.No formal qualification required. Familiarity with quality management activities and everyday business processes is recommended.No formal qualification required. Familiarity with quality management activities and everyday business processes is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20-minute diagnostic and identify how customer specification records support a supplied operational case.Complete a 20-minute diagnostic and identify how customer specification records support a supplied operational case.Complete a 20-minute diagnostic and identify how customer specification records support a supplied operational case.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.