ISO 9001:2015 Quality Management Systems Lead Implementer Training and Certification Program Legacy Edition

Programme Summary

Practise leading a structured quality management implementation project against ISO 9001:2015. Working through a manufacturing and service delivery case, participants translate customer requirements, process controls and reliable delivery into accountable controls, resources and measurable milestones. The programme develops an implementation portfolio, tests operational feasibility and prepares management review evidence to support consistent products, services and customer satisfaction.

Training Objectives

1 Structure quality management implementation leadership; 2 Translate requirements into workable controls; 3 Coordinate ownership resources and project milestones; 4 Establish meaningful measures and review evidence; 5 Prepare implementation priorities for management approval.

Learning Outcomes

1 Build a quality management implementation roadmap; 2 Specify controls for uncontrolled specification changes; 3 Design customer specification records; 4 Assign accountable owners and measurable milestones; 5 Present a justified management review proposal.

Target Audience

Quality Managers; Quality Engineers; Operations Managers; Implementation Project Managers; Management System Consultants.

Target Industries

Engineering Manufacturing; Construction Contracting; Logistics Services; Business Services; Food Manufacturing.

Course Contents

• Module 1 Implementation Leadership and Project Mandate: Business case scope and intended benefits; Sponsor responsibilities and implementation team roles; Constraints resources and governance decisions.
• Module 2 Diagnostic Review and Implementation Priorities: Requirements mapping and baseline evidence; Risk based gaps and priority decisions; Implementation milestones and acceptance criteria.
• Module 3 Process Approach and Customer Focus: Process inputs outputs and interactions; Customer needs and applicable product requirements; Process ownership and risk based thinking.
• Module 4 Context and Quality System Boundaries: Business context and interested parties; Scope and applicability of requirements; Climate relevance under the 2024 amendment.
• Module 5 Leadership and Quality Planning: Management accountability and quality policy; Quality objectives and action planning; Planning changes to the quality system.
• Module 6 Resources and Documented Information: Competence and organisational knowledge; Infrastructure and measurement resource suitability; Document approval distribution and retention.
• Module 7 Customer and Design Requirements: Contract review and requirement changes; Design inputs reviews and verification; Validation evidence and design change control.
• Module 8 External Providers and Operational Controls: Supplier selection monitoring and reassessment; Production and service delivery controls; Identification traceability and customer property.
• Module 9 Release and Nonconforming Outputs: Release criteria and authorised approval; Segregation concessions and disposition decisions; Traceable records of nonconforming outputs.
• Module 10 Quality Performance and Corrective Action: Customer feedback and process performance; Internal audit and management review; Root causes and corrective action effectiveness.
• Module 11 Designing the Implementation Architecture: Process interactions and accountable control owners; Integration with existing management arrangements; Proportionate documentation and practical control design.
• Module 12 Operational Control Design Workshop: Preventing uncontrolled specification changes; Addressing unsupported product release; Responding to recurring customer complaints.
• Module 13 Building the Required Evidence Portfolio: Customer specification records; Supplier evaluation records; Release and defect records.
• Module 14 Competence Communication and Organisational Adoption: Role based competence and learning needs; Operational communication and stakeholder engagement; Resistance escalation and management support.
• Module 15 Resources Suppliers and Implementation Scheduling: Resource estimates and implementation dependencies; External support and supplier accountability; Controlled milestones and progress reporting.
• Module 16 Piloting Controls and Managing Changes: Pilot objectives and realistic acceptance checks; Operational feedback and control adjustments; Approval communication and controlled change records.
• Module 17 Monitoring Performance and Demonstrating Effectiveness: Measurable indicators and reliable data sources; Control performance and exception reporting; Evidence based decisions and corrective action.
• Module 18 Internal Assurance and Management Review: Internal audit planning and independence; Review inputs decisions and resource commitments; Readiness gaps and continuing improvement priorities.
• Module 19 Maintaining the Management System: Ownership handover and ongoing monitoring; Changing risks obligations and operating conditions; Learning mechanisms and improvement programme.
• Module 20 Implementation Portfolio and Leadership Simulation: Present controls responsibilities and milestones; Defend priorities using supplied evidence; Respond to management challenge and feedback.

Assessment

• 100 single best answer questions, including applied scenarios; one mark per question.
• 150 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Clean standard text and supplied case documents permitted; internet, messaging and external AI tools prohibited.
• Individual applied assessment (90 minutes): Using a manufacturing and service delivery case, develop a quality system implementation roadmap and process control plan, assign resources and milestones, demonstrate one control and defend implementation priorities in a brief panel review.
• Assessment criteria: Workable design of controls for uncontrolled specification changes; Relevant evidence portfolio including customer specification records; Feasible sequencing ownership and measurable implementation acceptance criteria.
• Pass each component separately: 75/100 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not fabricate evidence or knowingly present unsupported conformity conclusions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed implementation planning skills in quality management; it does not confer independent personnel certification or guarantee organisational certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

555

Total teaching hoursTotal teaching hoursTotal teaching hours

35 hours; breaks, pre course work and formal final assessments excluded.35 hours; breaks, pre course work and formal final assessments excluded.35 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Working knowledge of ISO 9001:2015, relevant quality management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.Working knowledge of ISO 9001:2015, relevant quality management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.Working knowledge of ISO 9001:2015, relevant quality management experience and familiarity with project planning are required. Participants should understand process ownership and operational controls.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 45-minute gap diagnostic using supplied customer specification records; identify priorities, process owners and implementation constraints.Complete a 45-minute gap diagnostic using supplied customer specification records; identify priorities, process owners and implementation constraints.Complete a 45-minute gap diagnostic using supplied customer specification records; identify priorities, process owners and implementation constraints.

End of course assessmentEnd of course assessmentEnd of course assessment

100 question written exam (150 minutes) and individual applied task (90 minutes).100 question written exam (150 minutes) and individual applied task (90 minutes).100 question written exam (150 minutes) and individual applied task (90 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.