Talent Management and Workforce Planning

Programme Summary

Workforce planning connects future business needs with the people and capabilities required to deliver them. This programme develops practical skills in analysing workforce supply, forecasting demand and prioritising talent actions. Participants assess a departmental workforce case, identify critical role and succession risks and prepare a plan that balances recruitment, development, retention and responsible use of employee information.

Training Objectives

1 Connect workforce needs with business priorities; 2 Improve workforce supply and demand analysis; 3 Identify critical roles and capability risks; 4 Develop balanced talent and succession actions; 5 Build measurable implementation and review plans.

Learning Outcomes

1 Analyse workforce composition and capability evidence; 2 Estimate future workforce demand using assumptions; 3 Identify critical role and succession exposure; 4 Compare recruitment development and retention options; 5 Prepare an accountable workforce action plan.

Target Audience

HR Managers; Workforce Planning Analysts; Talent Managers; HR Business Partners; Department Heads.

Target Industries

Manufacturing; Healthcare Administration; Retail Groups; Technology Services; Financial Services; Utilities.

Course Contents

• Module 1 Workforce Planning Context: Business strategy and capability requirements; Planning horizons and stakeholder responsibilities; Workforce outcomes and decision priorities.
• Module 2 Current Workforce Analysis: Roles skills demographics and employment patterns; Data quality confidentiality and access controls; Capacity strengths and critical dependencies.
• Module 3 Future Demand: Business scenarios and service demand drivers; Productivity assumptions and technology impacts; Role changes and future capability needs.
• Module 4 Gap and Risk Assessment: Supply demand and skills gap analysis; Critical roles and succession exposure; Attrition retirement and concentration risks.
• Module 5 Talent Actions: Recruitment development redeployment and retention; Career pathways and internal mobility; Fair access and evidence based decisions.
• Module 6 Succession and Development: Readiness evidence and development opportunities; Knowledge transfer and role cover plans; Avoiding unsupported potential labels and bias.
• Module 7 Implementation and Measures: Action owners resources and milestones; Capability retention and vacancy measures; Review cycles and changing business assumptions.
• Module 8 Workforce Planning Workshop: Analysing a supplied workforce case; Prioritising feasible talent interventions; Presenting an accountable workforce action plan.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Analyse a workforce dataset, identify capability and succession risks and prepare a workforce plan with prioritised actions, owners and review measures.
• Assessment criteria: Quality of workforce gap and risk analysis; Fit of talent actions to business needs; Practicality and fairness of implementation measures.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Protect employee confidentiality and avoid discriminatory assumptions.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed workforce and talent planning skills; it does not confer professional HR certification or authority for employment decisions.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 16 delegates.Maximum 16 delegates.Maximum 16 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience in HR, management or resource planning is recommended. Basic spreadsheet analysis and familiarity with organisational roles are helpful.Experience in HR, management or resource planning is recommended. Basic spreadsheet analysis and familiarity with organisational roles are helpful.Experience in HR, management or resource planning is recommended. Basic spreadsheet analysis and familiarity with organisational roles are helpful.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional workforce dataset and business forecast during a 30 minute preparatory exercise.Review a fictional workforce dataset and business forecast during a 30 minute preparatory exercise.Review a fictional workforce dataset and business forecast during a 30 minute preparatory exercise.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.