Logistics and Distribution Management

Programme Summary

Distribution performance depends on coordinated transport, order fulfilment and reliable shipment information. This programme develops practical skills for selecting service arrangements, interpreting logistics costs and managing delivery exceptions. Participants evaluate a distribution scenario and prepare an improvement plan that balances delivery reliability, capacity, customer commitments and transport risk while recognising specialist regulatory and customs responsibilities.

Training Objectives

1 Connect distribution decisions with service commitments; 2 Improve logistics cost and performance analysis; 3 Strengthen carrier selection and shipment coordination; 4 Support effective exception and claims handling; 5 Build practical distribution improvement plans.

Learning Outcomes

1 Map an order to delivery process; 2 Compare transport options against stated requirements; 3 Interpret service and logistics cost measures; 4 Prepare an exception escalation and communication plan; 5 Recommend a justified distribution improvement.

Target Audience

Logistics Coordinators; Distribution Managers; Transport Planners; Warehouse Managers; Supply Chain Supervisors.

Target Industries

Retail Distribution; Manufacturing; Food Distribution; Pharmaceutical Logistics; E Commerce Fulfilment; Wholesale Trade.

Course Contents

• Module 1 Distribution Strategy: Customer requirements and service segmentation; Network roles and distribution channels; Outsourcing and operational responsibility boundaries.
• Module 2 Transport Options: Mode capacity and transit time; Route consolidation and load utilisation; Product handling and security requirements.
• Module 3 Order Fulfilment Interfaces: Order accuracy and availability checks; Warehouse dispatch and carrier handover; Shipment status and proof of delivery.
• Module 4 Logistics Cost Analysis: Freight handling storage and accessorial costs; Cost to serve and allocation assumptions; Comparing service and cost tradeoffs.
• Module 5 Carrier and Partner Management: Selection criteria and service agreements; Capacity reliability and claims performance; Review meetings and corrective actions.
• Module 6 Shipment Risks and Exceptions: Damage delays shortages and failed delivery; Escalation evidence and customer communication; Insurance customs and specialist referral interfaces.
• Module 7 Performance and Improvement: On time complete and damage free delivery; Lead time variation and bottlenecks; Improvement ownership and benefit verification.
• Module 8 Distribution Case Workshop: Comparing logistics service options; Resolving a shipment disruption scenario; Preparing an improvement and monitoring plan.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Compare two distribution options using supplied cost and service data, resolve a shipment exception and recommend an improvement with measurable results.
• Assessment criteria: Accuracy of logistics option comparison; Effectiveness of exception response and communication; Relevance of improvement measures and controls.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed logistics and distribution management skills; it does not confer customs brokerage, driving or dangerous goods transport authorisation.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Basic logistics, warehouse or customer operations experience is recommended. Spreadsheet familiarity is helpful; specialist customs and dangerous goods qualifications are separate.Basic logistics, warehouse or customer operations experience is recommended. Spreadsheet familiarity is helpful; specialist customs and dangerous goods qualifications are separate.Basic logistics, warehouse or customer operations experience is recommended. Spreadsheet familiarity is helpful; specialist customs and dangerous goods qualifications are separate.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a shipment performance dataset and delivery complaint case for 25 minutes.Review a shipment performance dataset and delivery complaint case for 25 minutes.Review a shipment performance dataset and delivery complaint case for 25 minutes.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.