Supplier Relationship and Performance Management

Programme Summary

Supplier relationships need clear expectations, dependable performance information and proportionate intervention. This programme develops practical skills for segmenting suppliers, designing balanced scorecards and conducting productive review meetings. Participants diagnose a supplier performance case, distinguish contractual failures from relationship issues and prepare an improvement plan with agreed actions, escalation rules and evidence of sustained progress.

Training Objectives

1 Improve supplier segmentation and relationship governance; 2 Strengthen balanced supplier performance measurement; 3 Develop constructive supplier review and feedback; 4 Support proportionate risk and escalation decisions; 5 Build accountable supplier improvement plans.

Learning Outcomes

1 Segment suppliers using value and risk; 2 Design a relevant supplier performance scorecard; 3 Interpret delivery quality and service evidence; 4 Conduct a structured supplier review conversation; 5 Prepare a measurable supplier improvement plan.

Target Audience

Supplier Relationship Managers; Procurement Managers; Contract Managers; Supplier Quality Engineers; Category Managers.

Target Industries

Manufacturing; Retail; Construction; Healthcare Supply; Utilities; IT Services.

Course Contents

• Module 1 Relationship Strategy: Supplier segmentation and business dependence; Transactional collaborative and strategic relationships; Ownership interfaces and review governance.
• Module 2 Performance Expectations: Contract requirements and service commitments; Baselines targets and evidence definitions; Balanced cost quality delivery measures.
• Module 3 Data and Scorecards: Reliable sources and reporting frequency; Trend variation and exception analysis; Avoiding misleading aggregate supplier scores.
• Module 4 Review Meetings: Preparation evidence and meeting purpose; Constructive challenge and supplier listening; Decisions actions and accountable owners.
• Module 5 Supplier Risk and Change: Financial capacity and continuity warning signs; Subcontractor dependence and change notifications; Escalation triggers and contingency responsibilities.
• Module 6 Performance Improvement: Root causes and joint corrective actions; Milestones verification and sustained performance; Incentives support and commercial remedies.
• Module 7 Collaboration and Value: Innovation and operational improvement opportunities; Information sharing and confidentiality boundaries; Benefits validation and relationship health.
• Module 8 Supplier Review Simulation: Interpreting a supplier performance case; Conducting an evidence based review; Agreeing an improvement and escalation plan.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack permitted; external internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Build a supplier scorecard and conduct a review simulation, then issue an improvement plan with measurable actions, owners and escalation triggers.
• Assessment criteria: Relevance and reliability of scorecard measures; Quality of review questioning and communication; Measurability of improvement and escalation actions.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed supplier relationship and performance management skills; it does not confer contract authority or supplier certification.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience in purchasing, contract management or supplier coordination is recommended. Basic familiarity with service levels and purchase orders is expected.Experience in purchasing, contract management or supplier coordination is recommended. Basic familiarity with service levels and purchase orders is expected.Experience in purchasing, contract management or supplier coordination is recommended. Basic familiarity with service levels and purchase orders is expected.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a supplier scorecard and incident log for 25 minutes; identify missing measures and unclear responsibilities.Review a supplier scorecard and incident log for 25 minutes; identify missing measures and unclear responsibilities.Review a supplier scorecard and incident log for 25 minutes; identify missing measures and unclear responsibilities.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).40 question written exam (60 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.