Supply Chain Inventory and Warehouse Management

Programme Summary

Inventory and warehouse decisions must connect service commitments with stock availability, storage capacity and operating discipline. This programme explains demand signals, replenishment, inventory classification, receiving, putaway, picking, dispatch and stock accuracy. Participants analyse a small distribution case, calculate replenishment needs and identify practical improvements that protect product condition, strengthen traceability and reduce avoidable handling or stock discrepancies.

Training Objectives

1 Develop understanding of connected supply chain activities; 2 Improve inventory planning and stock control decisions; 3 Strengthen warehouse flow and location management practices; 4 Promote accurate traceability and product handling records; 5 Build practical measures for warehouse service improvement.

Learning Outcomes

1 Classify inventory using supplied value and demand data; 2 Calculate reorder points using stated planning assumptions; 3 Design a basic receiving and putaway workflow; 4 Investigate stock discrepancies using transaction evidence; 5 Recommend warehouse improvements with measurable service indicators.

Target Audience

Inventory Controllers; Warehouse Supervisors; Supply Planners; Stores Officers; Distribution Coordinators; Supply Chain Analysts.

Target Industries

Manufacturing; Retail Distribution; Food Distribution; Pharmaceutical Distribution; Industrial Spare Parts; E‑commerce Fulfilment.

Course Contents

• Module 1 Supply Chain Connections: Customer demand and service commitments; Material flows and information flows; Planning roles and operational handovers.
• Module 2 Demand and Replenishment: Demand patterns and forecast limitations; Lead times and replenishment triggers; Buffer choices and planning assumptions.
• Module 3 Inventory Classification: Stock value and movement segmentation; Critical spares and service priorities; Different controls for different inventories.
• Module 4 Inventory Calculations: Average demand and lead time; Reorder points and safety stock; Stock turnover and coverage calculations.
• Module 5 Receiving Controls: Receipt identification and quantity checks; Damage quarantine and discrepancy reporting; Supplier documents and transaction accuracy.
• Module 6 Storage and Putaway: Location systems and storage allocation; Product compatibility and handling requirements; Capacity utilisation and accessible stock.
• Module 7 Picking and Dispatch: Order release and picking methods; Checking packing and shipment accuracy; Dispatch confirmation and delivery traceability.
• Module 8 Product Integrity and Traceability: Batch control and expiry management; FIFO and FEFO selection principles; Returns segregation and disposition authority.
• Module 9 Stock Accuracy: Cycle counting and count independence; Adjustment controls and discrepancy investigation; Master data and transaction discipline.
• Module 10 Warehouse Safety Interfaces: Pedestrian separation and vehicle routes; Storage stability and load information; Escalation of unsafe handling conditions.
• Module 11 Operational Performance: Order accuracy and fulfilment measures; Space utilisation and productivity indicators; Bottlenecks and avoidable handling losses.
• Module 12 Improvement Planning: Evidence based warehouse improvement priorities; Resource estimates and implementation sequencing; Reviewing inventory and service results.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Closed book; calculator permitted where relevant. Internet and AI assistance prohibited.
• Individual applied assessment (45 minutes): Using supplied stock and demand data, classify selected items, calculate reorder points under stated assumptions and investigate a stock variance. Submit three justified warehouse improvements with measures and responsible roles.
• Assessment criteria: Accuracy of inventory calculations and assumptions; Traceability of stock discrepancy analysis; Feasibility and safety of warehouse improvements.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not recommend storage or handling arrangements that obstruct emergency access.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed inventory and warehouse management skills; it does not authorise powered equipment operation or regulated transport activities.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Basic numeracy and spreadsheet familiarity are recommended. Operational exposure to purchasing, stores, distribution or planning is helpful but not mandatory.Basic numeracy and spreadsheet familiarity are recommended. Operational exposure to purchasing, stores, distribution or planning is helpful but not mandatory.Basic numeracy and spreadsheet familiarity are recommended. Operational exposure to purchasing, stores, distribution or planning is helpful but not mandatory.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 30 minute inventory diagnostic and review the supplied stock ledger, warehouse layout and customer service commitments.Complete a 30 minute inventory diagnostic and review the supplied stock ledger, warehouse layout and customer service commitments.Complete a 30 minute inventory diagnostic and review the supplied stock ledger, warehouse layout and customer service commitments.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.