Eight Disciplines Problem Solving

Programme Summary

Resolve recurring quality problems through a disciplined eight stage investigation. Participants establish containment, develop a precise problem description and verify both occurrence and escape causes before selecting permanent actions. A supplier quality case develops an evidence based report, validation plan and prevention review, helping teams communicate clearly with customers and avoid closing issues before controls have proved effective.

Training Objectives

1 Structure disciplined cross functional problem resolution; 2 Protect customers through effective temporary containment; 3 Verify occurrence and escape causes separately; 4 Validate permanent corrective actions before closure; 5 Strengthen prevention and customer communication evidence.

Learning Outcomes

1 Prepare a precise quality problem description; 2 Define containment and effectiveness checks; 3 Verify occurrence and escape cause hypotheses; 4 Develop a validated corrective action plan; 5 Write a complete evidence based 8D report.

Target Audience

Quality Engineers; Process Engineers; Quality Managers; Production Supervisors; Continuous Improvement Specialists.

Target Industries

Automotive Manufacturing; Electronics Manufacturing; Industrial Equipment Manufacturing; Medical Device Manufacturing; Consumer Goods Manufacturing; Industrial Services.

Course Contents

• Module 1 Problem Response and Team Formation: Issue severity and customer protection; Cross functional roles and technical expertise; Scope ownership and response timing.
• Module 2 Problem Description: What where when and extent; Is and is not comparisons; Evidence sources and baseline definition.
• Module 3 Temporary Containment: Suspect product scope and segregation; Detection method suitability and verification; Customer communication and containment monitoring.
• Module 4 Occurrence Cause Investigation: Process changes and causal hypotheses; Data based testing and technical evidence; Separating contributing factors from root causes.
• Module 5 Escape Cause Investigation: Why existing controls missed defects; Inspection measurement and reaction weaknesses; Verifying the detection system failure.
• Module 6 Permanent Corrective Actions: Cause linked action selection; Risk review and trial validation; Demonstrating effectiveness before full release.
• Module 7 Prevention and Closure: Updating standards controls and training; Applying learning to similar processes; Removal of containment and closure evidence.
• Module 8 8D Report Workshop: Integrating evidence into a concise report; Challenging unsupported causes and actions; Presenting verification and prevention decisions.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack and calculator permitted; external internet and AI prohibited.
• Individual applied assessment (30 minutes): Complete an individual 8D report for a supplied defect case, including containment, verified cause reasoning and an action validation plan.
• Assessment criteria: Precise problem and containment logic; Evidence supporting occurrence and escape causes; Validated actions and prevention coverage.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records structured 8D problem solving skills; customer acceptance and product disposition require the organisation’s authorised decisions.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience with quality problems and basic root cause analysis is recommended. Participants should understand the affected production or service process.Experience with quality problems and basic root cause analysis is recommended. Participants should understand the affected production or service process.Experience with quality problems and basic root cause analysis is recommended. Participants should understand the affected production or service process.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional customer defect complaint for 30 minutes and identify available facts and missing evidence.Review a fictional customer defect complaint for 30 minutes and identify available facts and missing evidence.Review a fictional customer defect complaint for 30 minutes and identify available facts and missing evidence.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.