Lean Six Sigma Yellow Belt

Programme Summary

Build a practical foundation for contributing to Lean Six Sigma improvement projects. Participants use a simple business case to define customer needs, map work, collect useful data and investigate potential causes of poor performance. The programme develops disciplined team participation and basic improvement tools, with clear handover of findings to project leaders and process owners.

Training Objectives

1 Explain structured improvement and team responsibilities; 2 Connect customer needs with measurable problems; 3 Apply basic process and quality tools; 4 Support evidence based cause investigation; 5 Contribute practical ideas and control actions.

Learning Outcomes

1 Draft a clear improvement problem statement; 2 Map a process and identify waste; 3 Prepare a basic data collection plan; 4 Use quality tools to explore causes; 5 Present a small improvement and control proposal.

Target Audience

Team Leaders; Quality Coordinators; Operations Supervisors; Process Team Members; Improvement Project Assistants.

Target Industries

Manufacturing; Logistics and Warehousing; Shared Services; Healthcare Administration; Financial Operations; Hospitality Operations.

Course Contents

• Module 1 Improvement Roles and Roadmap: Customer value and operational performance; Improvement phases and team responsibilities; Ethical use of data and evidence.
• Module 2 Defining the Problem: Problem scope and business consequences; Baseline performance and measurable goals; Avoiding premature solutions and assumptions.
• Module 3 Customer Needs and Process Boundaries: Internal and external customer requirements; Critical quality characteristics and measures; Suppliers inputs outputs and customers.
• Module 4 Process Mapping: Activity sequences decisions and handoffs; Queues rework and information delays; Validating maps with process participants.
• Module 5 Recognising Operational Waste: Nonvalue activities and necessary controls; Flow interruptions and excess work; Safe prioritisation of improvement opportunities.
• Module 6 Data Collection Basics: Operational definitions and sampling plans; Counts times and classification consistency; Checking data completeness and reliability.
• Module 7 Basic Data Presentation: Check sheets histograms and Pareto charts; Run charts and simple stratification; Selecting displays for the improvement question.
• Module 8 Exploring Causes: Cause and effect diagrams; Five why questioning and evidence checks; Separating symptoms from plausible causes.
• Module 9 Testing Improvement Ideas: Idea generation and practical selection; Small pilots and success measures; Risk checks before changing work.
• Module 10 Standardising and Controlling Changes: Updated work instructions and ownership; Visual checks and simple control plans; Escalation when performance deteriorates.
• Module 11 Team Communication: Short evidence based project updates; Constructive challenge and stakeholder feedback; Documenting decisions and agreed actions.
• Module 12 Improvement Team Workshop: Applying tools to a bounded case; Presenting evidence and improvement recommendations; Preparing process owner handover actions.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack and calculator permitted; external internet and AI prohibited.
• Individual applied assessment (45 minutes): Complete an individual improvement case covering problem definition, process mapping, basic data analysis and a practical control recommendation.
• Assessment criteria: Clear problem and customer connection; Appropriate basic improvement tool use; Feasible proposal and control ownership.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records Yellow Belt course learning and assessment; independent personnel certification and workplace project approval are separate requirements.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal improvement qualification is required. Basic numeracy and familiarity with a workplace process are recommended.No formal improvement qualification is required. Basic numeracy and familiarity with a workplace process are recommended.No formal improvement qualification is required. Basic numeracy and familiarity with a workplace process are recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 25-minute diagnostic and identify a fictional process problem with a measurable customer impact.Complete a 25-minute diagnostic and identify a fictional process problem with a measurable customer impact.Complete a 25-minute diagnostic and identify a fictional process problem with a measurable customer impact.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.