Operational Excellence Leadership

Programme Summary

Lead operational improvement as a coordinated management discipline rather than a collection of isolated projects. Participants connect strategic priorities with customer value, process performance and a focused improvement portfolio. Leadership cases address governance, daily management, capability and benefit verification, producing a practical deployment plan that balances immediate results with the routines needed to sustain performance over time.

Training Objectives

1 Align improvement priorities with business strategy; 2 Build accountable governance and portfolio decisions; 3 Connect daily management with structured problem solving; 4 Develop leadership behaviours supporting continuous improvement; 5 Verify sustainable operational and customer benefits.

Learning Outcomes

1 Define a focused operational improvement agenda; 2 Prioritise a balanced improvement project portfolio; 3 Design governance and performance review routines; 4 Prepare a practical capability development plan; 5 Present a measurable operational excellence deployment roadmap.

Target Audience

Operations Directors; Plant Managers; Operational Excellence Managers; Business Unit Managers; Senior Quality Managers.

Target Industries

Manufacturing; Logistics and Distribution; Utilities; Industrial Services; Shared Services; Healthcare Operations.

Course Contents

• Module 1 Operational Excellence Purpose: Customer value and strategic performance needs; Systems thinking across organisational boundaries; Sustainable results and leadership accountability.
• Module 2 Understanding Current Performance: Process measures customer feedback and losses; Capability constraints and recurring failure patterns; Evidence based baseline and priority gaps.
• Module 3 Strategy Deployment: Objectives measures and accountable owners; Translating priorities into operational targets; Alignment across functions and management levels.
• Module 4 Improvement Portfolio Design: Project selection and expected business value; Risk resources and dependency assessment; Balancing rapid improvements and structural changes.
• Module 5 Governance and Sponsorship: Sponsor responsibilities and decision rights; Stage reviews escalation and resource allocation; Stopping or redirecting weak initiatives.
• Module 6 Daily Management: Visual performance and routine problem escalation; Leader standard work and process confirmation; Linking frontline issues with improvement projects.
• Module 7 Problem Solving Capability: Appropriate methods for different problem types; Evidence discipline and coaching expectations; Technical support and learning pathways.
• Module 8 People and Engagement: Participation trust and constructive challenge; Recognition workload and change fatigue; Developing local ownership of improved processes.
• Module 9 Flow and Cross Functional Performance: End to end customer delivery; Handoffs constraints and competing local measures; Collaboration across suppliers and support functions.
• Module 10 Benefits and Financial Discipline: Baseline assumptions and benefit ownership; Cash capacity service and risk benefits; Independent verification and avoidance of double counting.
• Module 11 Sustainment and Review: Standardisation controls and capability transfer; Performance drift and corrective response; Learning reviews and portfolio renewal.
• Module 12 Deployment Planning Workshop: Building a focused improvement roadmap; Defending priorities governance and resources; Presenting measures and sustainment commitments.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack and calculator permitted; external internet and AI prohibited.
• Individual applied assessment (45 minutes): Prepare an operational excellence deployment plan with a prioritised portfolio, governance routines, capability actions and measurable benefit verification.
• Assessment criteria: Strategic alignment and portfolio judgement; Practical governance and leadership routines; Credible benefits and sustainment measures.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records operational excellence leadership learning; business benefits and organisational maturity require demonstrated implementation beyond the course.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Management responsibility and experience leading operational teams or improvement projects are required. Familiarity with Lean and quality performance measures is recommended.Management responsibility and experience leading operational teams or improvement projects are required. Familiarity with Lean and quality performance measures is recommended.Management responsibility and experience leading operational teams or improvement projects are required. Familiarity with Lean and quality performance measures is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional operational performance pack for 30 minutes and identify strategic gaps and competing improvement priorities.Review a fictional operational performance pack for 30 minutes and identify strategic gaps and competing improvement priorities.Review a fictional operational performance pack for 30 minutes and identify strategic gaps and competing improvement priorities.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.