Quality Culture and Ethical Behaviour

Programme Summary

This programme helps leaders and quality teams turn quality values and ethical expectations into observable workplace behaviour. Participants examine decision pressures, reporting habits, leadership responses and the reliability of quality information through realistic dilemmas. Practical exercises develop a targeted culture improvement plan, supporting honest escalation, customer-focused decisions and measurable follow-through rather than relying solely on policies, slogans or awareness campaigns.

Training Objectives

1 Connect quality culture with daily organisational behaviour; 2 Strengthen ethical judgement under operational pressure; 3 Encourage honest reporting and constructive escalation; 4 Align leadership actions with quality expectations; 5 Plan observable culture improvement and learning.

Learning Outcomes

1 Identify behaviours supporting or undermining quality; 2 Analyse an ethical dilemma using relevant evidence; 3 Select an appropriate escalation and response pathway; 4 Define observable leadership and team commitments; 5 Create a focused culture improvement action plan.

Target Audience

Department Heads; Quality Managers; Operations Supervisors; Team Leaders; HR Business Partners; Compliance Officers.

Target Industries

Manufacturing; Food Processing; Healthcare Services; Construction; Logistics; Professional Services.

Course Contents

• Module 1 Quality Culture in Daily Work: Shared expectations and observable behaviours; Customer outcomes and process ownership; Leadership example and organisational consistency.
• Module 2 Recognising Ethical Decision Pressures: Targets incentives and conflicting priorities; Data integrity and truthful quality reporting; Conflicts of interest and competence boundaries.
• Module 3 Making and Escalating Responsible Decisions: Facts stakeholders and potential consequences; Respectful challenge and appropriate escalation; Protecting confidentiality and avoiding retaliation.
• Module 4 Developing Supportive Leadership Practices: Listening to concerns and reporting barriers; Fair responses and learning from mistakes; Recognition accountability and consistent follow-through.
• Module 5 Culture Improvement and Evaluation: Selecting behaviour-focused improvement actions; Indicators feedback and evidence triangulation; Action ownership review and sustainable learning.

Assessment

• 20 single best answer questions, including applied scenarios; one mark per question.
• 30 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Closed book; no internet, messaging, AI tools or personal notes.
• Individual applied assessment (20 minutes): Analyse a supplied quality-related ethical dilemma, justify an appropriate response and escalation route, and produce a short action plan with two observable behaviour commitments and suitable progress evidence.
• Assessment criteria: Evidence based recognition of ethical pressures and affected parties; Proportionate response with honest reporting and escalation; Observable commitments and credible progress measures.
• Pass each component separately: 15/20 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Do not endorse falsification concealment or retaliation for raising legitimate concerns.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records successful completion of quality culture and ethics training; it does not certify personal integrity or demonstrate organisational culture conformity.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

111

Total teaching hoursTotal teaching hoursTotal teaching hours

6 hours; breaks, pre course work and formal final assessments excluded.6 hours; breaks, pre course work and formal final assessments excluded.6 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

No formal qualification required. Familiarity with workplace quality responsibilities is recommended; participants should be willing to discuss fictional ethical dilemmas constructively.No formal qualification required. Familiarity with workplace quality responsibilities is recommended; participants should be willing to discuss fictional ethical dilemmas constructively.No formal qualification required. Familiarity with workplace quality responsibilities is recommended; participants should be willing to discuss fictional ethical dilemmas constructively.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Complete a 20-minute anonymous self-reflection on quality decision pressures using supplied fictional scenarios; no personal disclosures are required.Complete a 20-minute anonymous self-reflection on quality decision pressures using supplied fictional scenarios; no personal disclosures are required.Complete a 20-minute anonymous self-reflection on quality decision pressures using supplied fictional scenarios; no personal disclosures are required.

End of course assessmentEnd of course assessmentEnd of course assessment

20 question written exam (30 minutes) and individual applied task (20 minutes).20 question written exam (30 minutes) and individual applied task (20 minutes).20 question written exam (30 minutes) and individual applied task (20 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.