Quality Planning for New Products and Services

Programme Summary

Build quality into new products and services before launch. Participants translate customer and operational requirements into acceptance criteria, risk controls and staged verification activities. A development case links design inputs, supplier interfaces, process readiness and user feedback, producing a practical quality plan that assigns responsibilities and identifies the evidence needed for a confident, controlled introduction.

Training Objectives

1 Translate customer needs into quality requirements; 2 Plan prevention throughout product or service development; 3 Connect development risks with verification activities; 4 Coordinate suppliers operations and customer interfaces; 5 Define accountable readiness and launch controls.

Learning Outcomes

1 Write measurable development quality requirements; 2 Prepare a staged quality planning matrix; 3 Link identified risks with verification evidence; 4 Define launch readiness and acceptance criteria; 5 Create a practical post launch review plan.

Target Audience

Product Development Managers; Service Design Leads; Quality Planning Engineers; Project Quality Managers; Operations Readiness Leads.

Target Industries

Industrial Product Manufacturing; Consumer Goods Manufacturing; Technical Service Providers; Healthcare Administration; Logistics Services; Digital Service Operations.

Course Contents

• Module 1 Quality Planning Context: Customer value and intended use; Development stages and accountable ownership; Product and service quality differences.
• Module 2 Requirements and Acceptance: Customer regulatory and operational inputs; Measurable criteria and conflicting needs; Requirement traceability and controlled changes.
• Module 3 Risk and Prevention Planning: Failure scenarios and customer consequences; Preventive controls and design decisions; Priorities for testing and expert review.
• Module 4 Design and Development Evidence: Reviews verification and validation distinctions; Representative users conditions and samples; Evidence acceptance and unresolved issue tracking.
• Module 5 Supplier and Process Interfaces: Supplier specifications and outsourced activities; Process capability and measurement readiness; Handoffs and responsibility agreements.
• Module 6 Launch Readiness: People equipment information and support readiness; Acceptance gates and residual risk decisions; Contingency arrangements and controlled release.
• Module 7 Post Launch Quality: Early feedback and performance monitoring; Complaint escalation and corrective action; Learning transfer to future development.
• Module 8 Quality Plan Workshop: Building a staged quality planning matrix; Assessing a fictional readiness case; Presenting evidence gaps and launch conditions.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack and calculator permitted; external internet and AI prohibited.
• Individual applied assessment (30 minutes): Prepare a quality plan for a fictional new product or service, including requirements, risk controls, verification evidence and launch acceptance conditions.
• Assessment criteria: Measurable requirements and acceptance criteria; Coherent prevention and evidence planning; Practical readiness and post launch controls.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records quality planning skills for new offerings; it does not approve product safety, regulatory conformity or market release.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience in product development, service design or operational quality is recommended. Basic process mapping knowledge is helpful.Experience in product development, service design or operational quality is recommended. Basic process mapping knowledge is helpful.Experience in product development, service design or operational quality is recommended. Basic process mapping knowledge is helpful.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional new offering brief for 25 minutes and identify customer expectations and acceptance needs.Review a fictional new offering brief for 25 minutes and identify customer expectations and acceptance needs.Review a fictional new offering brief for 25 minutes and identify customer expectations and acceptance needs.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.