Supplier Quality Management

Programme Summary

Manage supplier quality through clear requirements, proportionate qualification and performance improvement. Participants evaluate supply risks, define acceptance evidence and respond to recurring defects using structured supplier engagement. A practical sourcing case connects technical agreements, change notification, incoming controls and development actions, helping organisations reduce supply disruption while maintaining accountable decisions throughout the supplier relationship.

Training Objectives

1 Align supplier controls with product and supply risks; 2 Define measurable technical and quality requirements; 3 Evaluate qualification and performance evidence; 4 Manage supplier defects changes and escalation; 5 Develop sustainable supplier improvement actions.

Learning Outcomes

1 Prepare a risk based supplier control plan; 2 Define technical acceptance and communication requirements; 3 Evaluate a supplier quality performance scorecard; 4 Develop a supplier corrective action request; 5 Present a justified supplier development recommendation.

Target Audience

Supplier Quality Engineers; Procurement Quality Managers; Quality Managers; Supplier Development Specialists; Incoming Quality Supervisors.

Target Industries

Automotive Manufacturing; Electronics Manufacturing; Industrial Equipment Manufacturing; Medical Device Manufacturing; Consumer Goods Manufacturing; Industrial Services.

Course Contents

• Module 1 Supplier Quality Strategy: Business dependencies and quality consequences; Supplier segmentation and risk priorities; Roles across procurement engineering and quality.
• Module 2 Defining Requirements: Specifications acceptance criteria and technical interfaces; Quality agreements and communication expectations; Change notification and traceability obligations.
• Module 3 Supplier Qualification: Capability evidence and relevant experience; Technical reviews samples and process evaluation; Approval scope conditions and responsibilities.
• Module 4 Product Introduction Controls: Quality planning and production approval evidence; Measurement capability and validation needs; Launch monitoring and unresolved risk escalation.
• Module 5 Incoming Quality Controls: Risk based verification and acceptance methods; Sampling limitations and supplier performance inputs; Nonconforming material segregation and disposition.
• Module 6 Performance Measurement: Defect delivery responsiveness and cost indicators; Consistent data definitions and scorecards; Trend interpretation and balanced supplier reviews.
• Module 7 Supplier Nonconformity Management: Containment and customer protection; Clear problem statements and evidence requests; Cause verification and corrective action acceptance.
• Module 8 Supplier Change Management: Product process location and ownership changes; Notification review and requalification needs; Interim controls and release decisions.
• Module 9 Development and Collaboration: Capability gaps and jointly agreed actions; Coaching improvement projects and milestones; Confidentiality intellectual property and ethical conduct.
• Module 10 Supply Risk and Continuity: Critical suppliers and alternative source readiness; Capacity deterioration and quality risk signals; Escalation and contingency planning interfaces.
• Module 11 Ongoing Approval and Review: Periodic performance and risk reassessment; Conditional approval suspension and exit criteria; Records of accountable supplier decisions.
• Module 12 Supplier Quality Workshop: Evaluating a supplier evidence portfolio; Preparing controls and corrective action expectations; Presenting a development and review plan.

Assessment

• 60 single best answer questions, including applied scenarios; one mark per question.
• 90 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Supplied reference pack and calculator permitted; external internet and AI prohibited.
• Individual applied assessment (45 minutes): Evaluate a supplier case and produce a risk based control plan, performance scorecard and corrective action request with follow up criteria.
• Assessment criteria: Proportionate supplier risk judgement; Clear measurable quality requirements; Effective corrective action and development logic.
• Pass each component separately: 45/60 written marks (75%) and at least 70% on the applied task.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records supplier quality management skills; supplier approval and commercial commitments remain the organisation’s authorised decisions.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

333

Total teaching hoursTotal teaching hoursTotal teaching hours

18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.18 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Experience in quality, procurement or manufacturing operations is required. Familiarity with supplied product specifications is recommended.Experience in quality, procurement or manufacturing operations is required. Familiarity with supplied product specifications is recommended.Experience in quality, procurement or manufacturing operations is required. Familiarity with supplied product specifications is recommended.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional supplier performance pack for 30 minutes and identify quality risks and missing evidence.Review a fictional supplier performance pack for 30 minutes and identify quality risks and missing evidence.Review a fictional supplier performance pack for 30 minutes and identify quality risks and missing evidence.

End of course assessmentEnd of course assessmentEnd of course assessment

60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).60 question written exam (90 minutes) and individual applied task (45 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.75% written and 70% applied, passed separately; full attendance.