Healthcare Quality and Patient Safety

Programme Summary

Healthcare quality improvement requires reliable processes, clear communication and learning from risk and incidents. This programme introduces patient safety principles, systems thinking, measurement and practical improvement methods for healthcare teams. Participants analyse a fictional care pathway, identify contributory factors and design a small improvement test with suitable measures, escalation arrangements and respect for patient confidentiality and professional scope.

Training Objectives

1 Strengthen understanding of healthcare quality and patient safety; 2 Develop systems thinking when examining incidents and risks; 3 Improve use of data for practical improvement decisions; 4 Promote effective communication and patient involvement principles; 5 Build disciplined planning of small scale improvement tests.

Learning Outcomes

1 Map a care process and identify safety vulnerabilities; 2 Distinguish system factors from unsupported individual blame; 3 Write a measurable healthcare improvement aim statement; 4 Select outcome process and balancing measures appropriately; 5 Prepare a small improvement test with escalation controls.

Target Audience

Healthcare Quality Officers; Patient Safety Coordinators; Nurse Supervisors; Clinical Service Managers; Hospital Administrators; Allied Health Team Leaders.

Target Industries

Hospitals; Primary Care; Outpatient Clinics; Rehabilitation Services; Long Term Care; Diagnostic Services.

Course Contents

• Module 1 Healthcare Quality and Safety Foundations: Quality dimensions and preventable patient harm; Systems thinking and human factors principles; Professional responsibility and local escalation pathways.
• Module 2 Understanding Care Processes: Care pathways handovers and process interfaces; Process mapping and variation in delivery; Patient perspectives and reliable service information.
• Module 3 Safety Culture and Communication: Speaking up and psychologically safe discussion; Structured communication and shared team understanding; Patient involvement and respectful information sharing.
• Module 4 Recognising Risks and Incidents: Hazards near misses and adverse events; Incident reporting and immediate safety escalation; Protecting confidentiality during incident learning.
• Module 5 Learning from Incident Evidence: Contributory factors and system level explanations; Evidence quality and avoiding premature blame; Selecting proportionate improvement and prevention actions.
• Module 6 Measurement for Improvement: Clear aims and operational measure definitions; Outcome process and balancing measures; Simple run charts and data interpretation limits.
• Module 7 Testing Changes in Practice: Small scale tests and explicit predictions; Plan Do Study Act cycle design; Reviewing findings before wider implementation.
• Module 8 Improvement Case Development: Connecting a safety concern with proposed changes; Assigning owners measures and escalation controls; Communicating learning and planning followup reviews.

Assessment

• 40 single best answer questions, including applied scenarios; one mark per question.
• 60 minute invigilated digital examination with identity verification. Approved accessibility adjustments preserve the assessed competence.
• Closed book; calculator permitted where relevant. Internet and AI assistance prohibited.
• Individual applied assessment (30 minutes): Analyse a fictional care pathway and incident summary. Prepare a measurable improvement aim, one small PDSA test and three complementary measures. Identify immediate escalation needs and explain how the proposal avoids unsupported blame and protects patient information.
• Assessment criteria: Quality of systems analysis and safety prioritisation; Alignment of improvement aim test and measures; Appropriateness of escalation and confidentiality controls.
• Pass each component separately: 30/40 written marks (75%) and at least 70% on the applied task.
• All mandatory criteria must pass: Escalate the immediate safety hazard through the stated local pathway; Do not expose identifiable patient information in the assessment output.
• Individual results and feedback are provided. One reassessment may follow coaching under the published enrolment terms.

Certification

• Successful learners receive a TQCSI Arabia digital Certificate of Successful Completion.
• The certificate records the learner name, exact programme title, teaching hours, completion date and unique verification reference.
• Verified identity, full attendance and separate written and applied passes are required; all mandatory critical criteria must be met.
• Proposed issue target: within 30 calendar days of approved results and settlement of applicable fees.
• Records assessed healthcare quality improvement and patient safety management skills; it does not confer clinical licensure or authorise patient treatment.
• Attendance confirmation may record completed hours for unsuccessful learners; it does not certify successful completion.

Programme Profile

Number of daysNumber of daysNumber of days

222

Total teaching hoursTotal teaching hoursTotal teaching hours

12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.12 hours; breaks, pre course work and formal final assessments excluded.

Delegates allowedDelegates allowedDelegates allowed

Maximum 20 delegates.Maximum 20 delegates.Maximum 20 delegates.

Training prerequisitesTraining prerequisitesTraining prerequisites

Healthcare or healthcare support experience is recommended. Clinical registration is not required for administrative learning; clinical decisions remain within each participant’s professional authority.Healthcare or healthcare support experience is recommended. Clinical registration is not required for administrative learning; clinical decisions remain within each participant’s professional authority.Healthcare or healthcare support experience is recommended. Clinical registration is not required for administrative learning; clinical decisions remain within each participant’s professional authority.

Pre course assignment and assessmentPre course assignment and assessmentPre course assignment and assessment

Review a fictional patient journey for 30 minutes and identify handover points, potential delays and information needed to understand the process.Review a fictional patient journey for 30 minutes and identify handover points, potential delays and information needed to understand the process.Review a fictional patient journey for 30 minutes and identify handover points, potential delays and information needed to understand the process.

End of course assessmentEnd of course assessmentEnd of course assessment

40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).40 question written exam (60 minutes) and individual applied task (30 minutes).

Passing criteriaPassing criteriaPassing criteria

75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.75% written and 70% applied, passed separately; full attendance. All mandatory criteria must pass.